Coordinating Nurse

About The Role
The coordinating nurse is required to perform a robust telephonic medical assessment of patients globally through the collection of medical, logistical and collateral histories pertaining to the medical event / incident. This medical assessment is used to provide tailored and relevant medical advice, referrals and complex medical case management which can also result in medical transportation using evidence-based medicine.

The Coordinating Nurse works collaboratively with the International SOS team of Doctors, Nurses, logistical experts through our Assistance Centres, 65 international medical clinics and verified global health care network of 90, 000 providers.

Key Responsibilities
Pre-Trip Travel Advice:

• Keep up to date with rapidly changing health trends, endemic health risks, pandemics and their impact on global health infrastructure.
• Become familiar and highly competent in navigating internal and external public health resources to provide the most tailored advice for clients pre, during and post travel.
• Conduct tailored travel risk assessments and provide advice regarding recommended travel vaccinations and pre trip preparedness for both individual travellers and clients.
• Perform a health needs assessment for clients to determine the availability of the required health resources in order to determine their suitability for deployment.
• Work closely with the International SOS Medical Information & Analysis team and Security experts to provide tailored solutions.

Medical Assessment & Advice

• To perform a telephonic triage of clients based in international settings with careful consideration of their past medical history, endemic health risks and presenting circumstances.
• Conduct a critical analysis of the client's requests for assistance to ensure their individual health needs are met and actively identifying opportunities to provide a holistic value-added service
• Provide evidence based medical direction for the management of their presenting condition.

Global Assistance Networks And Referrals

• To source and/or organise the medical referral and/or admission of members to doctors, allied health professionals and medical facilities using the International SOS's global quality assured assistance network.
• To take responsibility for identifying the most suitable medical referral for the client's medical needs in order to ensure that they are referred to a provider with the required specialities and the highest standard of care available in the region.
• Liaise with medical providers to facilitate safe and appropriate care for clients.

Medical Case Management

• Monitor and prioritise caseloads throughout the day to ensure appropriate case direction and handling, clinical safety, medical appropriateness and any client specific considerations.
• To be responsible for the effective and efficient medical management of cases, meeting contractual deliverables and adhering to internal policies and procedures.
• To liaise and collaborate with medical and operational staff to facilitate the efficient running of medical assistance cases.
• Direct the medical frequency / intensity of medical contacts with treating Doctors & Nurses, clients and their family members as appropriate.
• Review of the medical treatment received or recommended to clients to ensure it is medically appropriate based on the clinical condition, evidenced based guidelines and geographical location.

Medical Transportation

• Responsible for the collation and analysis of medical information in order to formulate fitness to travel recommendations
• Work closely with the operations team to ensure all necessary medical and logistical arrangements for the safe medical transportation of clients is carried out.
• Liaise with medical departments of commercial airlines or air ambulance providers for passenger medical clearance.
• To be familiar with the medical equipment room and associated processes required for the preparation of medically escorted missions.
• Liaise with medical facilities to coordinate the safe preparation of clients for discharge and medical transportation.

About You
Required Skills and Knowledge :

• Broad Medical Knowledge
• Good computer skills
• Customer service skills
• Excellent written and verbal communication skills

Required Work Experience

• High level of consolidated experience in acute care such as Intensive care and/or Emergency departments
• Previous medical assistance or International nursing experience desirable, not essential
• Previous public health, cruise ship and/or travel health experience desirable, not essential

Required Qualifications

• Registered General Nurse (must be currently Spanish registered)
• Public Health and/or Travel Health Degree desirable, not essential

Required Languages

• Excellent written and oral English, French and Spanish Language
• Additional language skills desirable, with preference primarily to Portuguese as fourth language

Required Competencies

• Following Instructions & Procedures: Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives

Working With People

• Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates selfinsight.