Head of Supply

hace 2 días

Barcelona, Barcelona, España Robert Walters A tiempo completo

Lead the Supply Chain department (50% Logistics/Operations, 30% Customer Service, and 20% Demand Planning).

Main Responsibilities

LOGISTICS/OPERATIONS:

  • Ensure the proper functioning of operations to guarantee product availability.
  • Report to Corporate on KPIs defined globally by the company.
  • Responsible for the department's budget.
  • Responsible for executing a proper supply policy to align supply and demand.
  • Diagnose and define action plans with all direct suppliers in the short, medium, and long term.
  • Relationship and monitoring of Service Level with local product manufacturers.
  • Weekly relationship and monitoring of corporate products with the corporate partners of the function.
  • Design, implement, and supervise supply chain strategies aligned with business objectives.
  • Supervise inventory levels and ensure product availability without generating inefficiencies for the business.
  • Analyze potential product suppliers arising from new business opportunities.
  • Negotiate and select logistics service providers (3PL & Carriers) and manage any deviation or need arising from the business.
  • Define and lead supply chain optimization projects.
  • Manage key performance indicators (KPIs).
  • Lead cross-functional interactions and projects with other departments to align our operations with business needs.
  • Ensure an adequate internal information flow about the status of our operations, guaranteeing continuous alignment of Risks and Opportunities.

CUSTOMER SERVICE:

  • Review and standardize processes and optimize the department's role to increase customer satisfaction, both internal and external.
  • Monitor business unit, channel, etc. indicators.
  • Lead the development of the KAM function for Major Accounts, being the point of contact between key clients and operations to resolve critical issues.
  • Ensure cross-coordination with the entire Supply Chain team to ensure OTIF deliveries.
  • Provide visibility on actual market sales.
  • Improve the integration of the Customer Service department into the company's interdepartmental dynamics.

DEMAND PLANNING:

  • Lead the implementation of the demand planning process in collaboration with all involved departments, ensuring cross-functional alignment throughout the process.
  • Ensure that the demand planning process meets business needs.
  • Guarantee alignment between demand, operational capacity, and inventory availability.
  • Clearly and precisely communicate the results of the planning process to the Management Committee, thus aligning all key company functions.

Requirements

  • Degree in Industrial Engineering, postgraduate in Management desirable.
  • Specific Competencies: Analytical Thinking, Interpersonal Communication, Leadership.
  • Other Skills: Structured thinking and problem-solving orientation.
  • People Management: Team management experience desirable.
  • Languages: High level of English, Italian (a plus)

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