Technical Support Specialist

hace 16 horas

Barcelona, Barcelona, España Epson Europe B.V. A tiempo completo

Job description:

Your mission:

Do you have experience with troubleshooting printers?

Enjoy training and providing technical support to partners and customers?

If so we would love to hear from you

Here at Epson we are looking for a Level 2 Technical Support Specialist to join our team in Barcelona (hybrid working). You'll provide troubleshooting, problem resolution, customer escalations, training and advice to service partners and customers across the Spain/Portugal region. Most support activities will be undertaken remotely but there will at times be the need to travel to a customer site.

What you will do:

  • Provide advanced technical problem solving to end users, resellers, service Partners and the (outsourced) Helpdesk
  • Escalate issues to 3rd level Technical Support team, as required
  • Create training course content for maintenance and repair on current and new products for service partners. Deliver training courses on maintenance and repair of current and future products to service partners
  • Undertake investigations with service partners and dealers to ensure quality standards are maintained and improved
  • Provide on site support with specific expertise to end users, resellers and service partners, when appropriate
  • Monitor product failures to identify any ongoing problems that may require attention and provide feedback to the Manager Technical Support and 3rd level Technical Support teams
  • Where required, due to local business structure or needs, provide technical pre-sales support, which may also include supporting events and demonstration

What we ask for:
Bottom of Form

  • Technical support experience of printers (preferably large format)
  • Education within engineering or a related field (or relevant experience)
  • Strong technical hardware & software knowledge in printing technologies.
  • Knowledge of major Operating System (OS) and Rasterize Image Processor (RIP) software plus applications for image & colour management.
  • Knowledge of main networking technologies.
  • Ability to deliver training

We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

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