International Agent Officer

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Job Details
About Us
World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide AmerisourceBergen is now Cencora, ranked #11 on the Fortune 500.

The Role
We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.

You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Location: Coslada, Madrid.

Shift Pattern

• Sunday from 09h00 to 17h30
• Monday to Thursday from 11h30-20h00
• Flexibility to cover public holiday (paid as an overtime and receive an extra lieu day)
• Until the completion of the training period (approx. 3 months), you'll work 4 days from the office (Monday to Thursday). Thereafter, you can work 2 days from home, one being Sunday (Hybrid)

What You'll Be Doing

• Handle enquiries from clients, agents and World Courier offices via phone and email in English and French
• Receive bookings via email and update World Courier's internal tracking system.
• Provide quotations via email.
• Monitor and track ongoing shipments, reacting to any deviation from the plan.
• Keep clients and World Courier offices updated to the status of their shipment, especially regarding delays.
• Action all notes sent in World Courier's internal tracking system.
• Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
• Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers.
• Ensure internal systems are kept updated when new jobs are raised in the system.

What You'll Have (Candidate' Requirements)

• Language Requirement: Fluency in English and French, verbal and written. (Essential)
• Conversational level- Spanish language
• Prior experience or knowledge of the logistics sector (Desirable)
• Able to follow procedures and instructions and provide relevant information on request.
• Knowledge of Ms Office- Word, Excel, Outlook.
• Ability to work as part of a team and independently.
• Strong team player – able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.
• Self-motivated, uses own initiative and high attention to detail
• Flexible attitude – for working shifts and last-minute coverage.
• Able to prioritize workload, which may change throughout the day
• Kind, polite, reliable, and trustworthy

What's In It For You

• Salary: Starting €24,090 per annum, increasing to €27,000 after 6 months (successful completion of the probation period).
• Annual Bonus Plan: 5%

Excellent Employee Benefits

• 25 days holiday allowance plus bank holidays.
• Private Healthcare Insurance
• True Blue reward Scheme
• Annual performance-based pay review
• Annual Staff events
• Career Progression Opportunities
• A unique opportunity to work for a Global purpose led organisation.

**What Cencora offers****
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

**Affiliated Companies****
Affiliated Companies: World Courier de Espana, S.A.

*Equal Employment Opportunity*
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned