Danish speaking Customer Service Representative for Barcelona office

hace 6 días

Barcelona, Barcelona, España The lemon Consulting A tiempo completo

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

  • Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.
  • Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).
  • Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
  • Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.
  • Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.
  • Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.
  • Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.
  • Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

REQUIREMENTS:

  • Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level).
  • High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage.
  • Proven experience in customer service, order management, or a similar client-facing role.
  • Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).
  • Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach.
  • Ability to multitask, manage priorities, and maintain accuracy under pressure.
  • Basic technical understanding or interest in products/services relevant to the companys field.
  • Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach career potential.

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