Engagement Manager II

Job Description
Are you excited by creatively solving problems and delivering exceptional customer service?
Would you like to work with cutting-edge technology?
Join our team
Akamai supports the world's largest high-tech, media, enterprise and e-commerce organisations, helping optimize their online experience. Akamai Services provides exceptional consultancy, designing and building quality solutions for our clients. Partnering with sales and engineering teams we translate technical requirements into practical business solutions. We ensure our customers and their end users are successful by making the internet work for them.

Partner with the best
As an Engagement Manager, you will focus on maximizing value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' web performance, cyber security, streaming media, cloud computing and DevOps strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Working as a Technical Consultant for the customer and cross-functional teams to encourage account growth.
• Achieving the customer's long-term vision for a high quality and secure experience online.
• Being a trusted technical advisor by maximizing Akamai's platform value for the customer.
• Supporting customer enablement with training and presentations.
• Collaborating with internal teams to streamline service delivery for customers and to ensure team success and efficiency.

Do What You Love
To be successful in this role you will:

• Have experience working as a technical consultant.
• Have detailed knowledge of internet technologies and online industry. This includes technologies such as HTTPS, DNS, DevOps, Web Development and Information Security Technologies.
• Have hands on experience with cloud technologies.
• Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences.
• Be passionate about technology.

Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like

We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you
Benefits
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you