Restaurant Assistant Manager

Cascada Marbella, a dynamic and growing company in the Restaurants industry, is currently seeking a Restaurant Manager to join our team of 11-50 employees. We are more than just a restaurant, we are a rapidly expanding culinary venture that values innovation, challenge, commitment, drive, honesty and performance. Our mission is ambitious - to elevate, grow, and reach exceptional heights in all that we do. As a Restaurant Assistant Manager, you will be part of our exciting journey in the world of gastronomy, contributing fresh ideas and playing a key role in our continuous improvement and expansion. If you are entrepreneurial, creative, and ready to make your mark, join us at Cascada Marbella.

RESPONSIBILITIES:

OVERALL

• Operating the restaurant efficiently and profitably while maintaining its reputation
• Strategic planning, shift pattern organisation, and day-to-day management
• Recruiting, training, and motivating staff
• Liaises with all providers to ensure the best possible agreements are in place in terms of quality, quantity and cost, and monitoring these agreements on an on-going basis.
• Supervising staff members can conduct their duties and that they do it to the best of their capability
• Meeting owners' expectations and targets

INTERNAL OPERATIONS

• Coordinating the entire operation of the restaurant during scheduled shifts
• Organising the shifts of kitchen, waiting, and cleaning staff
• Managing staff throughout their shift and providing them with feedback
• Helping in any area of the restaurant when circumstances dictate.
• Ensuring that all employees adhere to the company's standards (procedures, uniforms…)
• Participating in decisions regarding menu choices offered to customers in terms of food, drinks, and wines in conjunction with all other relevant departments.
• For special events, ensures that all instructions are carried promptly and efficiently as specified by the Events Manager
• Maintaining high standards of quality control, hygiene, and health and safety
• Checking stock levels and ordering supplies

CLIENT EXPERIENCE

• Reservations management
• Making sure greeting clients is done following company standards
• Advising customers on menu and wine choice
• Responding to customer complaints
• Collecting constructive feedback from customers and sharing this information with top management
• Always guaranteeing the team delivers an outstanding customer experience

OTHER

• Reporting at the end of the shift/week, including staff control, food control, and sales
• Creating and executing plans for sales, profit, and staff development
• Reporting on Key Performance Indicators (KPI)
• Cost of Goods Sold
• Gross Profit
• Labor cost ratio
• Employee turnover rate
• Average table occupancy
• Spend per head
• Food wasted
• Making sure the legal papers and obligations are followed

MANAGEMENT

• Leading the team by example
• Remaining accessible to his team and creating a pleasant work environment
• Understanding and respecting the procedures put in place by top management
• Taking responsibility for his/her subordinates' failures and taking action to correct them
• Respecting the other departments' experience and expertise while focusing on creating an outstanding operational department
• Understanding suggestions from the operational department are not obligations to any other department

WEEKLY MEETINGS

OPERATIONS MEETING

Review the previous week and what needs to change on operations for this week. It's a feedback moment for the operations, which results in decisions which only concern the daily operations of the restaurant.

MANAGEMENT MEETING

All departments participate in order to discuss topics related to Events, Marketing, Decoration, Maintenance, Purchasing, Investments, Human Resources etc… which results in decision which concern the entire company.

• Minimum of 3 years of experience in restaurant management
• Proven track record of successfully overseeing daily operations and achieving business targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment

Join Cascada Marbella, a dynamic and innovative restaurant company, as a Restaurant Manager. Be part of our exciting journey in the culinary world and make your mark in this ever-evolving industry.