CX Specialist @ Online Payment Platform

hace 1 semana

Valencia, Valencia, España weWow A tiempo completo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This revolutionary fintech's mission is to transform banking and make money management enjoyable.

Our newest "unicorn" aims to simplify personal finance administration, challenge the status quo, and make a "green" difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.

A day in the life of.
The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces.

How you make an impact.

  • Offer support to customers by identifying and assessing user needs

  • Balance top-speed productivity with exceptional quality scores

  • Always provide accurate, valid, and complete information by understanding the right methods and tools

  • Assist in successful client onboarding and ensure a smooth transition when opening an account

  • Identify fraud indicators and escalate alarming cases to compliance officers

  • Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them

  • Actively identify and escalate customer issues to improve internal processes and enhance the customer journey


What we value in you.

  • You are an excellent verbal and written communicator

  • You speak native Dutch and C1-level English 

  • You take ownership of your tasks and are not afraid to claim responsibility when needed

  • You show exceptional empathy and active listening skills, and you personalize every conversation

  • Through active listening and investigative skills, you can easily identify the cause of problems and solve them

  • Analyzing patterns and data energizes you

  • You do not shy away from challenges and can easily balance several cases at the same time

The extras you'll love.

  • Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

  • Breakfast and lunch on us – because fueling your day matters

  • Spanish health insurance – we've got your well-being covered

  • Free Spanish classes – unlock a new language and immerse yourself in the local culture

  • Career growth opportunities – take your skills to the next level with endless development paths

  • Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

  • Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey

  • CX Specialist @ Online Payment Platform

    hace 5 días

    Valencia, Valencia, España weWow A tiempo completo

    Get ready for the career adventure of a lifetime in sunny Valencia, Spain At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind the...

  • CX Specialist @ Online Payment Platform

    hace 1 semana

    Valencia, Valencia, España weWow A tiempo completo

    Job DescriptionGet ready for the career adventure of a lifetime in sunny Valencia, Spain At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind...

  • Technical Support Specialist

    hace 1 semana

    Valencia, Valencia, España Zahoree CX A tiempo completo

    Join Zahoree and Take Your Career to the Next LevelAre you passionate about technology and helping others solve problems? At Zahoree, we're looking for a Technical Support Specialist for the Italian and French region, to provide outstanding support to our customers and help them overcome technical challenges with confidence.What You'll DoTroubleshoot and...

  • Senior Software Engineer II, Payments Platform

    hace 6 días

    Valencia, Valencia, España Flywire A tiempo completo

    Company DescriptionAre you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...

  • Campaign Specialist

    hace 1 semana

    Valencia, Valencia, España FH Collective Academy A tiempo completo

    Exciting Career Opportunity in Barcelona Join as a German Junior Campaign Specialist (Google Ads Products) Are you passionate about Google, digital marketing, and new technologies? Do you want to live and work in one of Europes most vibrant cities Barcelona while growing your career in online advertising? This could be your chance The Role: As a...

  • German-Speaking Junior Campaign Specialist

    hace 1 semana

    Valencia, Valencia, España Cross Border Talents A tiempo completo

    Position: Junior Campaign Specialist (German-speaking) – Hybrid/Onsite in BarcelonaLocation: Barcelona, Hybrid/OnsiteJob Type: Full-timeSalary: Competitive, depending on experienceBenefits: Health & Life Insurance, Relocation Assistance, Career Development, Equipment Provided, and moreCompany Overview:We are a leading global technology firm specializing in...

  • Software Engineer II, Payments Platform

    hace 1 semana

    Valencia, Valencia, España Flywire A tiempo completo

    Are you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...

  • Software Engineer II, Payments Platform

    hace 1 día

    Valencia, Valencia, España Flywire A tiempo completo

    Company Description Are you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...

  • Finance Specialist

    hace 3 días

    Valencia, Valencia, España medmix A tiempo completo

    medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and...

  • Dutch Digital Advertising Specialist

    hace 2 semanas

    Valencia, Valencia, España Cross Border Group A tiempo completo

    Native Dutch Speakers Digital Advertising Specialist (Google Ads)Barcelona (Hybrid)| Relocation Support IncludedWere looking fornative Dutch speakerswith a passion for digital marketing and technology to join an international team in Barcelona, supporting Dutch businesses with their online advertising strategy. If you enjoyproblem-solving, data-driven...