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Aviation Satcom Service Manager
hace 1 hora
Created in ****, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services.
Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).
We are looking for our new
Aviation SATCOM Service Manager
who will be leading
SATCOM service and ensuring the service provision in line with the SLA (Service Level Agreement)
with the customers (Air Traffic Service Providers) and subcontractors in line with the Service Management Plan.
This Includes
Performance of the service
Interface with customers
Direct reporting (technical, financial)
Overall Service Provision Manager of Satellite Communication (SATCOM) contracts
For these activities, we are looking for someone with at least
6 years' experience in aeronautical communications with focus in data link (DLS) services/applications or satellite technologies (SATCOM/IRIS ESA Program)
, with
a strong leadership
and
very good level of English
(minimum C1).
Your Main Responsibilities/activities Will Be
Acting as SATCOM Overall Service Provision Manager of the SATCOM Service Provision contract:
Provision of the service according to the Service Management Plan
Interface with the ESSP management team through Service Steering Committees
Interface with ESSP Units to ensure a unique voice towards the customers
Ensure all technical and administrative activities are done in compliance with the contract
Management of SATCOM Service Provision and its schedule with Project Team
Management of risks associated with the service in coordination with the Compliance Team
Coordinate the definition of contingencies and associated communication plan
Ensure to maintain the ESSP certification in Communication
Management of the customer and subcontractor Service Level Agreements as accountable of the KPIs status including the establishment of mitigation actions to improve their values if relevant
Interface with European stakeholders, including customer and user satisfaction
Management of the reporting and meetings with the SATCOM customers, users and stakeholders, including key subcontractors in the end-to-end service operational chain
Conflicts management with the customers in coordination with ESSP Units
Budget and resources monitoring and accountability (charges and costs related to the SATCOM Service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget)
Management of the Service portfolio and identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service
Contributing to the implementation of evolution or new SATCOM Service Provision contract
Establishing and maintaining the service delivery processes in the company
Profile
Soft skills
Leadership and team spirit // Project and Service Management
Communication, negotiation skills
Customer satisfaction oriented
Capability to anticipate
Capability to identify risk and to mitigate them by proposing solutions or alternatives
Ability to step-back and to get the global picture of the situation to manage priorities and appropriate actions in case of issues
Strong autonomy and proactivity
Ability to assume responsibilities
Shows initiative and ability to synthesize
Technical Skills
Experience in SLA management and Customer satisfaction
Experience in international and multi-stakeholder projects
Good understanding of European regulation (such as, but not limited to, Commission Implementing Regulation (EU) ******** (Common project 1-CP1), Single European Sky (SES) regulatory framework and European Union Aviation Safety Agency (EASA) regulation) as well as applicable standards (ICAO, EUROCAE, RTCA, ARINC...)
Deep understanding of data link satellite-based communication services supporting Aircraft Communication Addressing and Reporting System (ACARS)-based applications, ATN-B1, ATS-B2 & ATS-B3
Background in previous IRIS ESA program phases or relevant SESAR projects related to CNS
A high level of English is needed for this position (at least C1) - CEFR
Job Requirements
Engineering degree or equivalent
Available for regular travels mainly in Europe
Human Resources Information
1st interview is held by the direct manager of the position you applied for (technical interview)
2nd interview is held by HR department
Element Of Package Of Remuneration
Variable: bonuses based on objectives
Teleworking: up to 3 days/week
Health insurance
Life Insurance
Saving plan
Tickets Restaurant
Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling
29 holidays (for full time year)
Please send your application file only by e-mail to the following address: ******
Job Location
: Madrid (Spain)
Type of Contract
: Full time - Permanent Contract
ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.
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