Aviation Satcom Service Manager Essp Sas

Created in ****, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services.

Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

We are looking for our new

Aviation SATCOM Service Manager

who will be leading

SATCOM service and ensuring the service provision in line with the SLA (Service Level Agreement)

with the customers (Air Traffic Service Providers) and subcontractors in line with the Service Management Plan.

This Includes
Performance of the service

Interface with customers

Direct reporting (technical, financial)

Overall Service Provision Manager of Satellite Communication (SATCOM) contracts

For these activities, we are looking for someone with at least

6 years' experience in aeronautical communications with focus in data link (DLS) services/applications or satellite technologies (SATCOM/IRIS ESA Program)

, with

a strong leadership

and

very good level of English

(minimum C1).

Your Main Responsibilities/activities Will Be
Acting as SATCOM Overall Service Provision Manager of the SATCOM Service Provision contract:

Provision of the service according to the Service Management Plan

Interface with the ESSP management team through Service Steering Committees

Interface with ESSP Units to ensure a unique voice towards the customers

Ensure all technical and administrative activities are done in compliance with the contract

Management of SATCOM Service Provision and its schedule with Project Team

Management of risks associated with the service in coordination with the Compliance Team

Coordinate the definition of contingencies and associated communication plan

Ensure to maintain the ESSP certification in Communication

Management of the customer and subcontractor Service Level Agreements as accountable of the KPIs status including the establishment of mitigation actions to improve their values if relevant

Interface with European stakeholders, including customer and user satisfaction

Management of the reporting and meetings with the SATCOM customers, users and stakeholders, including key subcontractors in the end-to-end service operational chain

Conflicts management with the customers in coordination with ESSP Units

Budget and resources monitoring and accountability (charges and costs related to the SATCOM Service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget)

Management of the Service portfolio and identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service

Contributing to the implementation of evolution or new SATCOM Service Provision contract

Establishing and maintaining the service delivery processes in the company

Profile
Soft skills

Leadership and team spirit // Project and Service Management

Communication, negotiation skills

Customer satisfaction oriented

Capability to anticipate

Capability to identify risk and to mitigate them by proposing solutions or alternatives

Ability to step-back and to get the global picture of the situation to manage priorities and appropriate actions in case of issues

Strong autonomy and proactivity

Ability to assume responsibilities

Shows initiative and ability to synthesize

Technical Skills

Experience in SLA management and Customer satisfaction

Experience in international and multi-stakeholder projects

Good understanding of European regulation (such as, but not limited to, Commission Implementing Regulation (EU) ******** (Common project 1-CP1), Single European Sky (SES) regulatory framework and European Union Aviation Safety Agency (EASA) regulation) as well as applicable standards (ICAO, EUROCAE, RTCA, ARINC...)

Deep understanding of data link satellite-based communication services supporting Aircraft Communication Addressing and Reporting System (ACARS)-based applications, ATN-B1, ATS-B2 & ATS-B3

Background in previous IRIS ESA program phases or relevant SESAR projects related to CNS

A high level of English is needed for this position (at least C1) - CEFR

Job Requirements
Engineering degree or equivalent

Available for regular travels mainly in Europe

Human Resources Information
1st interview is held by the direct manager of the position you applied for (technical interview)

2nd interview is held by HR department

Element Of Package Of Remuneration
Variable: bonuses based on objectives

Teleworking: up to 3 days/week

Health insurance

Life Insurance

Saving plan

Tickets Restaurant

Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling

29 holidays (for full time year)

Please send your application file only by e-mail to the following address: ******

Job Location

: Madrid (Spain)

Type of Contract

: Full time - Permanent Contract

ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.