Telephone Operator

Instantly recognizable,
The Ritz-Carlton Tenerife, Abama
is the island's most iconic resort: a peaceful oasis where the sea, land, and subtropical vegetation blend seamlessly with architecture inspired by Moorish style. Its 462 rooms and suites, located between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we are an unparalleled retreat in Tenerife.

JOIN OUR TEAM

…as a
Telephone Operator
at
The Ritz-Carlton Abama Resort
in Tenerife.

Who are we looking for…?

Are you passionate about flawless communication and delivering exceptional service from the very first call? As a
Telephone Operator
, you will be a key part of the guest experience and the first voice representing the luxury, warmth, and excellence of The Ritz-Carlton. You will manage internal and external communications with professionalism, anticipate guest needs, and ensure efficient, clear, and personalized responses. If you enjoy providing solutions, remain calm under pressure, and are motivated by high-level telephone service, we would love to meet you.

Your responsibilities will include…

• Handling and managing internal and external calls in a professional, courteous, and efficient manner.
• Acting as the first point of telephone contact for guests, ensuring service aligned with our Gold Standards.
• Routing requests and inquiries to the appropriate departments and following up when necessary.
• Providing accurate information about resort services, operating hours, events, restaurants, and local attractions.
• Managing messages, wake-up calls, and special requests with exceptional attention to detail.
• Maintaining clear and effective communication with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments.
• Recording and updating relevant guest information in internal systems.
• Handling telephone-related incidents with discretion, empathy, and a solution-oriented approach.
• Supporting Front Office operations when required, while maintaining a warm and professional demeanor at all times.

What we are looking for…

• Excellent communication skills, with a clear, warm, and professional telephone manner.
• Strong service orientation and the ability to convey genuine hospitality over the phone.
• Previous experience in switchboard operations, telephone service, or luxury hospitality environments (preferred).
• Ability to multitask, work as part of a team, and remain composed during high-volume periods.
• Fluency in English and Spanish; additional languages (German, French, etc.) are a strong advantage.
• Valid work permit for Spain.

How we inspire you…

Being part of our team means creating experiences guests will remember for a lifetime—even before they arrive. Your professionalism and your voice will make a meaningful difference in every interaction.

• Competitive salary above market standards and flexible compensation.
• Explore Rate hotel discounts at over 9,500 Marriott properties worldwide (extended to family members, partners, and parents).
• 20% discount on Food & Beverage at all our hotels and 50% discount on the resort's culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift.
• Complimentary guest stay at our resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through our corporate university.
• Career development and growth opportunities within an international company.
• Complimentary staff meals.
• Uniform and laundry service provided (department-dependent).
• Team events, celebrations, and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive corporate medical care.

(Benefits subject to internal policies and applicable tax regulations.)
Have we sparked your interest?

Submit your application via
MarriottCareers
, including your application documents.

Marriott International
is an equal opportunity employer. We value a diverse workforce and an inclusive culture, and we are committed to non-discrimination on any protected basis.

Across more than 100 award-winning properties, our Ladies and Gentlemen create extraordinary experiences that last well beyond the guest's stay. At
The Ritz-Carlton
, caring with excellence is our art, guided by our Gold Standards. Here, you can take pride in your work, grow professionally, and be part of a team united by one mission: delivering genuine luxury.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.