Process Support Manager

hace 1 semana

Madrid, Madrid, España GXO Logistics, Inc. A tiempo completo

The Process Support Manager leads the implementation of new logistics operations and customer integrations, acting as a project manager, WMS/IT functional expert, and team leader. This hybrid role bridges logistics, technology, and project management to ensure the performance, adaptability, and continuous improvement of warehouse systems and related IT tools.

Key Responsibilities

Customer Implementation & Project Management

  • Collect functional and technical requirements from clients.
  • Define logistics processes aligned with contractual commitments.
  • Develop deployment plans and coordinate internal/external stakeholders.
  • Oversee project execution through go-live.

WMS & IT Systems Configuration

  • Configure WMS and IT tools based on defined processes.
  • Manage interfaces (EDI, API, ERP) and ensure data flow integrity.
  • Conduct testing and validate operational scenarios.
  • Ensure system consistency across multiple platforms.

Change Management & Continuous Improvement

  • Identify gaps between client needs and system capabilities.
  • Formalize and prioritize change requests; coordinate implementation.
  • Maintain documentation and update operational procedures.

Training & User Support

  • Develop training materials and deliver sessions to key users and operations teams.
  • Provide functional support during ramp-up phases.
  • Act as the main point of contact for system-related inquiries.

Performance Monitoring & Auditing

  • Conduct regular audits of systems and processes.
  • Identify inefficiencies and propose corrective actions.
  • Monitor KPIs and optimize operational flows.

Team Leadership

  • Manage a team of 5 (analysts, technicians, coordinators).
  • Organize tasks, set objectives, and support professional development.
  • Lead team meetings and ensure effective reporting.

Qualifications

  • University degree (Bachelor + Master) in Logistics, Information Systems, Industrial Engineering, or related fields.
  • 5–10 years of experience in logistics or IT project management, ideally in multi-site or 3PL environments.

Skills

  • Strong expertise in WMS, TMS, ERP, and integration technologies (EDI/API).
  • Proven leadership and team management capabilities.
  • Process-oriented mindset with ability to model and optimize operations.
  • Excellent communication and training skills.
  • Customer-centric approach with strong analytical and problem-solving abilities.
  • Ability to manage priorities autonomously with rigor and structure.
  • Cross-functional leadership and stakeholder coordination.

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