Airport Transfer Assistant

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Our team is growing, and we are looking for enthusiastic individuals who are looking for new challenges. We are hiring Airport Customer Assistants to support one of our key clients in Reus´ airport who will work during Summer Season 2026, from April to November.

As a transfer assistant you are the first person the client will meet, and you should make sure everything is ready for them upon arrival. You will be responsible for ensuring all customers receive a great friendly welcome and departure at the airport and a comfortable and efficient transfer to and from resort. Any queries they might have we should be able to solve them and help them make the most of their holidays.

Main responsibilities:

• Welcome the customers at the airport upon arrival.
• Coordinate and assist transport from the airport to the hotel.
• Organise and distribute welcome packs and any special assistance needs.
• Manage all administrative procedures in the system, including entering arrivals and departures, updating records, and reporting any incidents.
• Service/operational assistance with delays including incident handling
• Capture and log any complaints following the company complaint procedures
• Communicate any last minute changes to customer holidays.
• Coordinate with the resort to communicate any updates, changes, or relevant information.
• Understand Risk and safety procedures and escalate where appropriate.
• Report any changes/inconsistencies found to our main office.

• Experience in a customer-facing role for at least 6 months
• Confident in decision-making and excellent problem-solving skills
• Customer service oriented and good communication skills.
• Rotating shifts availability
• Knowledge of relevant holiday resorts, would be an advantage
• Availability to start in April
• Advanced level of English is a must, other languages will be a plus.