Regional Manager Customer Services

Are you a forward-thinking payroll leader ready to drive transformation on a regional scale? Siemens is seeking an experienced professional to guide our payroll operations across Europe, ensuring alignment with global objectives and high standards of accuracy, compliance, and efficiency. In this dynamic role, you will oversee the standardization and optimization of payroll processes in multiple countries, manage vendor partnerships, lead transformation projects, and collaborate with cross-functional teams. You'll be instrumental in establishing robust controls, driving continuous improvements, and providing strategic support for payroll-related budgeting and change initiatives. If you bring proven expertise in international payroll management, vendor coordination, project and change leadership, and are eager to make a significant impact, we invite you to join our team and help shape the future of payroll at Siemens.

Key Responsibilities:

• Strategic Leadership
• Develop and implement regional payroll strategies aligned with global business objectives
• Support and lead the standardization and optimization of payroll processes across a number of countries in Europe aligned with global processes
• Drive continuous improvement initiatives to enhance payroll efficiency and accuracy
• Establish and monitor KPIs for payroll operations and global standard SOC controls
• Support with payroll budget and cost optimization initiatives
• Operational Excellence
• Oversee end-to-end payroll operations for multiple countries across Europe
• Ensure timely and accurate payroll processing for all employees in the region
• Implement and maintain payroll controls and compliance frameworks
• Monitor payroll system performance and coordinate with required parties (local teams, vendors, local IT, etc) for improvements
• Compliance & Risk Management
• Ensure compliance with local labor laws and regulations across all countries
• Stay updated with changing legislation affecting payroll in different jurisdictions
• Oversee with tax authorities and external auditors and act as escalation point when required
• Manage risk assessment and mitigation strategies for payroll operations
• Oversee internal and external audit processes
• Vendor Management
• Support and oversee RFP processes for payroll service providers
• Manage relationships with payroll vendors and service providers
• Monitor vendor performance and SLA compliance
• Negotiate contracts and terms with service providers
• Coordinate system implementations and upgrades
• Team Leadership and stakeholder Management
• Act as escalation point
• Provide leadership and guidance to regional payroll teams
• Collaborate with Finance, HR, and other departments on payroll-related initiatives
• Cooperate with relationships with works councils and employee representatives
• Support communication strategies for payroll-related changes
• Project Management
• Oversee payroll transformation projects
• Oversee process improvement initiatives
• Support change management efforts for payroll-related changes
• Quality Assurance
• Develop and implement quality control measures
• Monitor accuracy rates and error trends
• Establish review procedures for high-risk transactions
• Implement validation processes for payroll outputs

Required Skills and Qualifications:

• Extensive experience in international payroll management
• Strong knowledge of payroll systems and technologies (market practices, vendors, etc).
• Project management experience
• Vendor management experience
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Leadership and team management experience
• Change management expertise
• Financial acumen and budgeting skills

At Siemens, we value the diversity of our teams, promote equal opportunities, and foster an inclusive work environment. We welcome talent without distinction, respecting and supporting all forms of diversity. Our
Equality Plan
, in accordance with current legislation, ensures fair and transparent treatment, and reinforces our commitment to building an increasingly equitable and diverse workplace.