Revenue Operations Associate

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Revenue Operations Analyst

Ebury Madrid Office - Hybrid: 4 days in the office, 1 day working from home per week

Reports to: VP of Repeat Business

About the role:

Working in a multi faceted role within the global front office team focusing on the Client Portfolio Management [CPM] side of the business. This is a unique opportunity for someone to make their mark in a fast growing and high performing business. 

Owner of CPM Efficiency; responsible for front-to-back problem mapping and owning the delivery of improvements related to dealing processes, routines, and policies.

• Processes (with various back office departments)
• Optimise Routines (ensure routines such as pipeline reviews are scheduled and taking place, as well as actions logged and followed up)
• Policies & SOPs are up to date 
• KPI tracking (increase visibility and issue resolution)

Portfolio Segmentation

• Revamp how we allocate clients to the portfolio management team 
• Revamp framework on client engagement expectation in line with client segment  

Raising the bar on overwatch performance. 'Overwatch' is a KPI measuring client churn and the success of our upsell efforts.

• In depth analysis and feedback to Heads of CPM, Country Managers and CPMs. Highlight where we are performing well and/or badly. 
• Act as an overwatch champion, providing consistent performance updates to CPMs

Commercial AI adoption and transformation to help manage a large global Client Portfolio Management team (160 people) at scale

• Training routines 
• Analysis from client calls to show where we are/aren't cross selling products 
• Client account planning
• Pipeline reviews  

Head of CPM performance monitoring

• Tracking and showing performance vs metrics
• Supporting problematic areas

Experience & Competencies:

• Open to exceptional graduates with a first-class degree in a technical discipline at a highly regarded university
• Preferred 3+ yrs professional experience within financial services
• Working knowledge of SQL 
• A background working closely with sales and account management teams
• A track record of strong academic or professional achievement
• Self starting & proactive
• Very strong analytical skills
• A great communicator 

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Click the 'Apply' Today and discover your potential at Ebury

You can also connect with me on LinkedIn - Cheryl Davidson

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

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