Support Engineer

hace 2 días

Madrid, Madrid, España ION Group A tiempo completo
The Role:
We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assist customers both from technical and functional point of view. The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.

Key Responsibilities
  • Responds to customers' inquiries relating to technical and functional issues with our products through phone, email, and case management system.
  • Track inquiry resolution progress.
  • Communicates updates effectively and promptly to the client.
  • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
  • Deals with unexpected events or failures which limit clients use of the supported systems.
  • Carries out application system checks, aiming to identify and resolve issues before they affect clients.
  • Develops strong working relationships with other departments and third-party vendors to assist with the delivery of our service to clients.
  • Supports customers on testing new or changed products and services to ensure that they meet defined requirements.
  • Assists with releases and deployments of services components.
  • Participates in all the activities related to the IT security and cybersecurity with the aim of mitigating risk and supporting recovery programs for the area of responsibility. Runs system analysis to identify potential issues.
  • Adheres to "best practice" and department procedures for client communications, incident progression and investigation.
  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required.
Required Skills, Experience, and Qualifications
  • Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience.
  • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
  • Good knowledge of Linux (and/or other Unix), and familiarity at the command line is preferred.
  • Good knowledge of SQL and PL/SQL language.
  • Knowledge of IT security and cybersecurity best practices.
  • Ability to troubleshoot and approach problem solving in a logical manner.
  • Knowledge of financial industry is considered a plus.
  • Excellent written and verbal communication skills in English and Spanish.
  • A confident and professional manner.
  • Able to manage own time and a changing workload.
  • Co-operative approach to working with team members and other departments.
  • Able to view situations from a customer perspective and act accordingly.
  • Willingness to work shifts.
  • Availability to work on weekends.
  • EU Work Permit.
About Us:
We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world
• Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk
• Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Support Engineer

    hace 4 días

    Madrid, Madrid, España Hustler Marketing A tiempo completo

    Company Introduction:At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...

  • L3 support engineer

    hace 1 semana

    Madrid, Madrid, España HCLTech A tiempo completo

    Our goal is to strengthen the brand in Spain. We are looking for an expert to work asL3Support EngineerPrimary SkillsBachelor's or Master's degree in Computer Science, Information Systems, or equivalent5+ years of experienceIn a typical day as a Senior Software dev/L3 support Engineer, you would:• Be responsible for troubleshooting all L3 cases open for...

  • Software Support Engineer

    hace 2 días

    Madrid, Madrid, España Inexto SA A tiempo completo

    Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we're just getting startedAt...

  • Network Support Engineer

    hace 5 días

    Madrid, Madrid, España Tech Source Managed Services A tiempo completo

    Job Summary:The Network Support Engineer will be responsible for maintaining, troubleshooting, and optimizing network infrastructure across the client's environment. This role involves providing technical support, resolving network incidents, and ensuring stable, secure, and high-performance connectivity for users and systems.Key Responsibilities:Provide...

  • IT Support Engineer

    hace 4 días

    Madrid, Madrid, España Manning Global AG A tiempo completo

    We are searching for our client, a global IT company, aIT Desktop Service Engineerto join their business inMadrid, Spain.Position Title:IT Support EngineerPosition Type12 months, Freelance Or EmploymentStart Date:ASAPLocation:Madrid, Spain (on-site)Contact:Alen Lalić| Technical Skills:IT Desktop skills: windows, Linux, OutlookNetworking skills: with basic...

  • Technical Support Engineer

    hace 2 días

    Madrid, Madrid, España OpenLM A tiempo completo

    General:The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre -sale activitiesLanguage: Spanish, English – (Fluent technical)Portuguese – OptionalJob description in detail:Ticket handling,...

  • Desktop Support Engineer

    hace 4 días

    Madrid, Madrid, España Sharp Brains A tiempo completo

    Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...

  • Product Support Engineer

    hace 4 días

    Madrid, Madrid, España Multiverse Computing A tiempo completo

    We are looking to fill this role immediately and are reviewing applications daily. Expect a fast, transparent process with quick feedback.Why join us?We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide —...

  • Technical Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...