AI Program Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. 

We are looking for an AI Program Manager to join our team.

We're searching for a talented and passionate technologist to lead internal innovation across the entire company by implementing AI, Automation and Internal Tools. As a key member of the team, you'll play a vital role in developing and implementing innovative solutions to enhance the company's efficiency, productivity and quality. You'll leverage your expertise in artificial intelligence (AI) and project management to design, build, and deploy tools that streamline workflows, automate repetitive tasks, provide insightful data analysis, reduce costs and help the company scale. 

• Collaborate with multiple department heads across the company to identify opportunities, implement POCs and build a roadmap of AI based automation projects and internal tools. 
• Research, design, and develop AI-powered solutions (e.g., chatbots, machine learning models) to automate tasks, unlock scaling opportunities and generate efficiencies across the company.
• Work with the AI Automation Engineer to build internal tools that automate workflows, improve data accessibility, and facilitate collaboration within the company.
• Integrate AI and internal tools seamlessly with existing systems and infrastructure to ensure smooth operation and data flow.
• Maintain clear documentation, develop training materials and ensure tools and capabilities are enabled and used by potential users across the company. 
• Conduct ongoing training sessions to the company about internal tools, as well as general developments in the AI space. 
• Stay up-to-date with the latest advancements in AI, off the shelf tools, and internal tool development best practices.

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in project management, program management or product management. .
• Solid understanding of AI concepts, key models, key players, AI capabilities and limitations, and best usage practices. 
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.
• Passion for innovation and a desire to learn and adapt to new technologies.

Nice to have:

• Experience with implementing AI-powered solutions
• Experience with developing internal tools for process automation.
• Experience with API integration and data management.
• Experience with CRM tools and related enterprise SaaS tools.

Only CVs submitted in English will be considered.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.