Customer Services Representative

hace 1 semana

Madrid, Madrid, España Medline Europe A tiempo completo

Department: Customer Service

Location: Madrid

Contract type: Permanent

Purpose
The purpose of a DSR (Dediated Sales Representative) at Medline is to offer our clients excellent sales advice and incident resolution in collaboration with the Sales department in particular, and with other key departments in general.

Specifically, we are looking for a colleague to support the Sales team in Spain, therefore Spanish is absolutely necessary for this position.

How can you help us?

  • Resolve order incidents in collaboration with the assigned Account Manager to provide an excellent customer experience according to internal processes and policies.
  • Enter customer orders into the system – QAD. (valuable experience in EDI orders).
  • Constantly monitor the orders from their introduction in the system to the issuance of the invoice
  • Resolve order incidents in collaboration with the assigned Account Manager to provide an excellent customer experience according to internal processes and policies.
  • Review all reports regularly to ensure proper maintenance and support month-end and year-end closings.
  • Complete required training to allow you to perform the job with the greatest efficiency.
  • Taking inbound customer calls
  • Perform any other task within the scope, spirit, and purpose of the role, as requested by the direct department manager

Are you our match

  • Bilingual level in Spanish
  • Upper Intermediate level of English
  • Customer Orientation with high communication skills
  • Higher or intermediate-level training in Administration
  • Valuable experience of at least two years in the customer service department, especially in the Medical Devices sector.
  • High usability of MS Office (Word, Excel, PowerPoint, etc.)
  • Ability to be methodical, and organized and prioritize tasks in a high workload environment.
  • Capacity for teamwork

We have everything covered

  • A hybrid work system: two days at home/three at the office
  • Shorter working day every Friday of the year, the months of July and August and at Christmas
  • Meal vouchers
  • Company pension plan - We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us
  • Life insurance and medical insurance
  • Fresh fruit, free coffee, subsidised lunch and other benefits
  • Comprehensive induction by experienced colleagues - An individually tailored onboarding plan and fixed contacts so you can be off to a great start
  • Modern Workplace - Environment with restaurant services, gym, bank, post office and transport
  • Employee Assistance Programme – So that your mental well-being is taken care of
  • A range of training opportunities - We actively support you in your development

At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic
Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners. Click
here
to discover what Medline is doing to make healthcare more sustainable for people and the planet.
To find out more about Medline, you can access our website via this link.

  • Customer Services Representative

    hace 1 semana

    Madrid, Madrid, España Medline International France A tiempo completo

    Department: Customer ServiceLocation: MadridContract type: PermanentPurposeThe purpose of a DSR (Dediated Sales Representative) at Medline is to offer our clients excellent sales advice and incident resolution in collaboration with the Sales department in particular, and with other key departments in general.Specifically, we are looking for a colleague to...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España DKV Mobility Services A tiempo completo

    Customer Service Representative (gn) for VatServices - Location: Madrid/ESP Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you...

  • Multilingual Customer Care Representative

    hace 9 horas

    Madrid, Madrid, España Qwello A tiempo completo

    Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Trawick International A tiempo completo

    Position Overview:We are seeking a dedicated and motivated Customer Service Representative to join our Health and Travel Insurance team. The ideal candidate will provide exceptional customer support, assisting clients with inquiries, concerns, and issues related to their health and travel insurance policies. You will be the first point of contact for...

  • Multilingual Customer Care Representative

    hace 11 horas

    Madrid, Madrid, España Qwello A tiempo completo

    Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of...

  • Sr Customer Solutions Manager, Global Financial Services, Global Financial Services

    hace 2 semanas

    Madrid, Madrid, España Amazon Web Services (AWS) A tiempo completo

    DescriptionAWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with one or more leading FSI customers. As a CSM, you will help customers realize sustained business value by accelerating their customer transformation journey.Are you passionate about shaping the future of the financial services industry by...

  • Dutch Speaking Customer Service Representative – Lisbon

    hace 2 semanas

    Madrid, Madrid, España Cross Border Talents A tiempo completo

    Dutch Speaking Customer Service Representative – Lisbon (On-site) Location: Lisbon, PortugalWork Model: On-siteStart Date: 8 January 2026 Working HoursMonday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)Saturday & Sunday: 08:00 AM – 05:00 PMDays Off: 2 rotational days Role Overview As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    hace 1 semana

    Madrid, Madrid, España CPM International A tiempo completo

    Our client is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued...

  • IT Customer Support Representative French/English

    hace 1 semana

    Madrid, Madrid, España OVHcloud A tiempo completo

    Permanent contractCustomer ServicesMADRID, ES, 28010HybridRECRUITMENT PROCESS1. Meeting with our Talent Acquisition Specialist: Maja2. Interview with the Manager: Joaquin3. Assessment (if relevant)4. Meeting with a Peer, Team Member, or Director5. Final debrief, Feedback & DecisionOUR BENEFITS & PERKS A Hybrid Remote Work Policy An Employee Shareholding Plan...

  • Dutch Speaking Customer Service Representative

    hace 11 horas

    Madrid, Madrid, España Essence Coaching Group A tiempo completo

    Dutch Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday -Sunday, 08:00 00:00 (rotational shifts) Salary: 1,500  Euro gross per month About the Job Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers...