Customer Success Engineer

hace 2 días

Barcelona Spain Keonn Novanta A tiempo completo

Build a career powered by innovations that matter  At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible.  We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific.  Looking for a great place to work?  You have found it with a culture that embraces teamwork, collaboration and empowerment.  Come explore Novanta.

Summary

As a Customer Success Engineer, you will help to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.

Main responsibilites include pre-sales engineering, technical project leading, field engineering, post-sales engineering.

Your Responsibilities

  • Accountability for ongoing value delivered successful implementation.

  • Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices.

  • Trusted advisor. Build strong and positive relationships with clients at various levels.

  • Serve as the key liaison for sales and management to ensure consistent customer satisfaction.

  • Provide status and service reports to recommend next steps to management.

  • Setup customer's cloud environment to match their needs.

  • Travel to customer premises to ensure successful RFID's PoC.

  • Act as the voice of customer within the company.

Your Experience, Education, and Skills

  • An Engineering Bachelor's Degree. Ideally Telecommunications or Computer Science.

  • Knowledge of computer networks. A clear understanding of IP networks.

  • 2+ years experience in customer-facing roles in a tech company.

  • Highly interested in the Retail sector.

  • Knowledge and experience in RFID technology is highly preferred.

  • Problem-solving capacity to find customer solutions. Strong customer focus.

  • Excellent written and verbal communication skills.

  • Fluent in English.

  • Fluent in Spanish/Catalan.

  • Willing to travel globally (10% of time).

Benefits

  • Company that designs and manufactures worldwide RFID equipment for the retail sector

  • Flexible working hours

  • 23 days off + 2 days extra

  • Working from home possibility (30%)

  • New 4000sqm corporate building next to Westfield La Maquinista

  • Specialty coffee, tea and table tennis

  • Support for online training programs

  • Young and dynamic work environment with opportunity to learn from real professionals

  • Opportunity to grow in a fast-paced international company

#LI-JM1

#LI-Hybrid

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call if you need a disability accommodation for any part of the employment process.

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