Customer Success Manager

**What makes us Qlik**?**

Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.

A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now

**The** **Customer Success Manager **Role**

Join us at the forefront of ensuring our customers achieve unparalleled success with our products and services. As a Customer Success Manager, you'll play a pivotal role in creating and managing offerings that lead to highly successful and loyal customers.

Your mission is to understand customer needs, strategically engage with them, and drive measurable outcomes, whilst fostering long-term, trust-based partnerships.

**What makes this role interesting?**

**Customer-Centric Impact**: Focus on delivering amazing customer experiences, guiding them through onboarding, providing tailored strategies for high-potential accounts, and proactively addressing concerns to enhance satisfaction and retention.

**Strategic Collaboration**: Collaborate with the sales team, defining customer visions, and maximizing their investment in Qlik's products. Shape and execute success plans, conduct Quarterly Business Reviews (QBRs), and drive adoption, accelerating time-to-value.

**Continuous Improvement**: Contribute to building and improving systems and processes, actively shaping and enhancing the overall customer experience. Work in a collaborative environment with a diverse group of innovators dedicated to achieving outstanding customer outcomes.

**Here’s how you’ll be making an impact**:

- Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik's solutions.
- Lead seamless onboarding for new clients, guiding them through product implementation, training, and setup for a robust foundation.
- Identify and address potential issues in accounts showing signs of risk, providing proactive solutions and collaborating cross-functionally for swift resolution.
- Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Partner with other Customer Success teams to ensure successful issue resolution.

**We’re looking for a teammate with**:

- Bilingual Proficiency: Business fluent in English and Italian.
- Minimum 2 years in customer-facing roles, ideally focused on customer success, sales, consulting, or project management, preferably in a software or SaaS/XaaS company.
- Ability to quickly understand customer needs, take ownership and develop and execute strategies that positively transform their business.
- A bachelor’s degree or equivalent experience in MIS, Computer Science, Business, or related fields.
- General knowledge/experience in the SaaS/Software industry, with the ability to learn and understand enterprise software products and business solutions.
- Previous experience using Totango or other Customer Success platforms.
- Excellent listening, communication, and presentation skills with the ability to work collaboratively across the organization.

**Th**e** **l**ocation** for this role is**:
Barcelona, Spain

**More about Qlik and who we are**:
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

**_
Qlik is an Equal Opportunity/Affirmative Action _**Employer,**_ and we value the diversity of our workforce_**. **Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s **Equal Employment Opportunity Posters**, including the **EEO is The Law** notice and the **Pay Transparency **Nondiscrimination Provision**.

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