Customer Partner Industry, Manufacturing

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
At
Kyndryl
, we are looking for a
Senior Account Management Partner / Customer Partner
to lead strategic accounts and drive sustainable business growth. This role combines strong commercial leadership with end-to-end ownership of the assigned accounts, including full responsibility for revenue, profitability, and long-term customer success.

This position is designed for experienced professionals with a solid background in
key account management, business development, and consultative selling
, capable of building trusted relationships with senior executives and expanding complex accounts in competitive environments.

Key Responsibilities

• End-to-end management of strategic and/or portfolio accounts, acting as the primary customer interface and building long-term, trusted relationships with C-level and senior decision-makers.
• Full ownership of account P&L, managing both revenue growth and profitability, and ensuring business continuity and sustainability.
• Definition and execution of account strategies.
• Identification, qualification, and closing of complex opportunities, delivering tailored solutions aligned with each customer's specific business needs.
• Management of a mixed territory, combining existing customers and new logo acquisition, requiring a strong hunter–farmer profile with a clear commercial mindset.
• Leadership of one or more strategic or portfolio accounts, growing account size and scope across high-value services and capabilities.
• Close collaboration with internal sales, delivery, and technical teams to ensure seamless execution across the entire account lifecycle, from prospecting through delivery and ongoing operations.
• Development of a strong go-to-market pipeline with strategic partners, jointly pursuing and closing new opportunities.
• Application of external industry best practices and market knowledge to anticipate customer needs and position Kyndryl as a trusted strategic advisor.

Who You Are

• Senior-level experience in roles such as: Account Manager, Key Account Manager, Customer Partner, Territory Manager, Senior Sales or Business Development roles.
• Strong commercial and sales-oriented profile, with proven experience in consultative selling, business development, and complex deal management.
• Demonstrated experience managing accounts beyond pure sales, including profitability, renewals, and long-term account strategy.
• Solid industry experience in one or more priority sectors, including: Healthcare (hospitals, pharmaceutical companies), Manufacturing and industrial environments.
• Background in IT services, systems integration, or similar environments.
• Ability to engage and influence C-level stakeholders, with strong negotiation, communication, and stakeholder management skills.
• Strategic mindset, autonomy, and strong leadership in cross-functional environments.

Location & Working Model

• Client-facing role with regular travel required.
• Primary focus on Madrid and Barcelona.
• Hybrid working model, with some on-site customer visits.

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.