Technical Support Engineer

Appodeal is a dynamic US-based product company with a truly global presence.

We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world.

Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.

Why Appodeal?

At Appodeal, we're more than just a company—we're a team united by a common mission: to help every person discover and grow their talents

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here's what we value, and what we hope you do too:

• Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers.
• Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
• Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors.
• Enjoying the Journey: We believe in having fun while working toward our goals.

BidMachine Mediation is part of the Appodeal ecosystem — a leading AdTech company that helps mobile app developers maximize their revenue and grow sustainably. Our mediation platform connects developers with top ad networks, optimizing performance through smart technology, data-driven insights, and transparency.

We collaborate with ambitious studios and independent developers worldwide, empowering them to achieve scalable success. Behind this growth is a team passionate about innovation, efficiency, and delivering measurable results. If you thrive on turning data into strategy, building impactful partnerships, and driving growth in a fast-paced AdTech environment — we'd love to have you on board.

As a Technical Support Engineer at BidMachine mediation you'll be the technical backbone supporting our partner relationships. Working hand-in-hand with Account Managers, you'll ensure that mobile app developers successfully integrate, optimize, and scale with Appodeal's SDK and monetization platform. You'll troubleshoot technical challenges, analyze performance data, and provide expert guidance that turns integration obstacles into revenue opportunities.

• SDK Integration Support: Guide mobile app developers through the complete SDK integration process (Android, iOS, Unity), from initial setup to production deployment.
• Technical Troubleshooting: Diagnose and resolve complex technical issues related to SDK implementation, ad serving, performance, and compatibility across different mobile platforms and game engines.
• Performance Analysis: Analyze technical metrics (fill rates, ad requests, latency, crash rates) alongside monetization data to identify optimization opportunities and resolve performance bottlenecks.
• Partner Enablement: Work closely with Account Managers to deliver technical solutions that maximize partner revenue and app growth — providing hands-on support during onboarding, updates, and optimization cycles.
• Documentation & Best Practices: Create technical guides, integration documentation, and troubleshooting resources to scale support and improve developer experience.
• Cross-functional Collaboration: Partner with Product, Engineering, and Data teams to escalate bugs, communicate partner feedback, and influence SDK roadmap priorities.
• Proactive Monitoring: Monitor integration health across your portfolio, identify potential issues before they impact performance, and ensure partners are running optimal SDK configurations.
• Stay Current: Keep up-to-date with mobile development trends, ad tech innovations, and platform changes (iOS/Android updates, privacy frameworks, new ad formats) to provide cutting-edge technical guidance.

• 3+ years of experience in a technical support, solutions engineering, or developer relations role — ideally in AdTech, Mobile Gaming, or SDK-based platforms.
• Hands-on mobile development experience with at least one platform: Android (Java/Kotlin), iOS (Objective-C/Swift), or Unity (C#).
• Strong understanding of mobile SDK integration, including experience troubleshooting third-party SDKs, APIs, and debugging mobile applications.
• Experience working with ad mediation platforms, mobile ad networks, or monetization SDKs is a strong plus.
• Analytical mindset with the ability to interpret technical logs, crash reports, and performance metrics to diagnose root causes.
• Excellent communication skills — able to translate complex technical concepts into clear, actionable guidance for developers and non-technical stakeholders.
• Fluent in English (other languages like Spanish, Russian, or Portuguese are a plus).
• Customer-focused, proactive, and passionate about helping developers succeed.

• Knowledge of mobile ad tech ecosystem: ad formats (rewarded video, interstitial, banner), bidding, waterfalls, eCPM optimization.
• Experience with mobile analytics platforms (Firebase, Appsflyer, Adjust) and debugging tools (Android Studio, Xcode, Charles Proxy, Postman).
• Familiarity with version control systems (Git) and CI/CD pipelines for mobile apps.
• Understanding of mobile app privacy frameworks (ATT, GDPR, COPPA) and their technical implementation.
• Experience working in customer-facing technical roles within fast-paced, product-driven environments.
• Problem-solving skills and ability to work independently while managing multiple partner integrations simultaneously.

• Opportunity to shape the technical success of top-performing mobile apps worldwide.
• Work closely with product, engineering, and data teams on cutting-edge AdTech solutions.
• Competitive compensation and performance-based bonuses.
• Career growth opportunities and access to professional development programs.
• Be part of a global team that values ownership, collaboration, and continuous learning.

With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.

Join us and help shape the future of mobile app success