Technical Support Engineer

hace 1 semana

Barcelona, Barcelona, España DT One A tiempo completo

About DT One
DT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out.

Through our network of over 1500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers.

We are headquartered in Singapore with regional offices in Barcelona, Dubai, London Manila and Miami.

DT One is committed to empowering people and businesses through accessible and reliable mobile top-ups and digital non-cash micropayments. As the communications and fintech landscapes evolve, DT One stands poised to play a pivotal role in shaping the future of cross-border micropayments and digital value payments.

For more information visit

Context of the role
We are looking for a proactive and customer-focused Technical Support Engineer to join our Customer Care team in Barcelona. In this role, you will be the first point of contact for our global customers, resolving technical issues, ensuring smooth service delivery, and providing an exceptional customer experience. You will combine strong problem-solving skills with clear communication to troubleshoot and resolve queries, coordinate with internal teams, and keep customers informed every step of the way. If you are passionate about technology, eager to learn, and committed to delivering excellent service, we would like to hear from you.

What You'll Do

  • Troubleshoot and respond to customer issues. Provide timely updates and resolution to customer queries, according to the SLA process.
  • Monitor and troubleshoot system alerts, escalate critical issues, and follow up with various stakeholders throughout service restoration.
  • Participate in on duty rotation during weekends and public holidays when required.
  • Manage customer accounts and configurations
  • Resolve product or service issues by investigating the root cause of the problem.
  • Escalate the issue to the relevant team internally / externally

Requirements

  • Minimum diploma or a degree in Information Technology, Computer Science or equivalent.
  • Development Programming language knowledge is a must.
  • Strong troubleshooting and analytical skills.
  • Excellent interpersonal skills, and good English communication skills. Additional languages will be an advantage.
  • Commitment to follow through on actions, with attention to detail.
  • Ability to work effectively under pressure, prioritize tasks and follow processes.
  • Demonstrate motivation to learn new skills and technologies.
  • Good understanding of web services, API and IP based protocols.
  • Understanding of Linux and SQL is an advantage.
  • Proficient in MS suite of Office applications (Word, Excel). Advanced proficiency in Excel is an advantage.
  • Background in Customer Service experience within the Telecommunications and/or Banking industry is preferred.

  • Technical Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Appodeal A tiempo completo

    Appodeal is a dynamic US-based product company with a truly global presence.We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world.Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.Why Appodeal?At Appodeal, we're more than just a...

  • Support Engineer

    hace 7 días

    Barcelona, Barcelona, España Hustler Marketing A tiempo completo

    Company Introduction: At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients. What sets us...

  • Mechanical Technical Support Engineer

    hace 15 horas

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryVernova PurposeGE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world? What impact...

  • Mechanical Technical Support Engineer

    hace 12 horas

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryVernova PurposeGE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?What impact...

  • Commissioning Lead Technical Support Engineer

    hace 13 horas

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryIn the current process of business grow, facing projects with edge technology Offshore Wind Platform (Haliade X) - the Commissioning Technical Support Engineer will play an important role in the successful execution of projects. He/she will act as key person for the technical aspects of the commissioning project, with an overall view...

  • Commissioning Lead Technical Support Engineer

    hace 7 días

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryIn the current process of business grow, facing projects with edge technology Offshore Wind Platform (Haliade X) - the Commissioning Technical Support Engineer will play an important role in the successful execution of projects. He/she will act as key person for the technical aspects of the commissioning project, with an overall view...

  • Technical Support Engineer

    hace 2 días

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Hungry, Humble, Honest, with Heart.The OpportunityExciting times here at Nutanix as we are expanding our EMEA team in BarcelonaDo you love technology, and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutionsHere at Nutanix, we value...

  • Mechanical Technical Support Engineer

    hace 15 horas

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryThe Mechanical technical support specialist will provide engineering support to the technicians on the site for the resolution of technical issues which affect the reliable operation of the Offshore wind turbine fleet. Target is to improve availability and reliability of the units. Execute standard operational/technical tasks typically...

  • Mechanical Technical Support Engineer

    hace 15 horas

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryThe Mechanical technical support specialist will provide engineering support to the technicians on the site for the resolution of technical issues which affect the reliable operation of the Offshore wind turbine fleet. Target is to improve availability and reliability of the units. Execute standard operational/technical tasks typically...

  • German technical support

    hace 2 semanas

    Barcelona, Barcelona, España Velenosi&Meredith A tiempo completo

    e are looking for a dedicated German Technical Support Advisor to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services.Key Responsibilities:Customer Assistance: Respond to customer inquiries via...