ground ops training specialist

Welcome to this recruitment process with Vueling

Applying is your first step to having the opportunity to join the
first Top Employer airline in Europe.
We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better

At Vueling, we love things to happen.
We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
Design, manage, and continuously improve training strategies, materials, and delivery methods for Ground Operations personnel and handling partners, in accordance with regulatory frameworks, operational procedures, and company standards, in order to ensure full compliance, role-specific capability development, risk mitigation, and the effective implementation of procedural changes across the network.

Main Accountabilities

• Ensure that employees are correctly trained for their assigned responsibilities and no mandatory training becomes overdue, thereby maintaining regulatory compliance and operational integrity.
• Deliver effective, traceable, and relevant training materials that meet internal standards and external audit expectations.
• Centralise training management, ensure accessibility and compliance, and provide a robust system of record for regulatory and internal control.
• Guarantee that all employees hold valid qualifications aligned with their roles, thereby reducing operational risk and ensuring audit-readiness.
• Ensure the safe and efficient implementation of new procedures by updating training in a timely and traceable manner.
• Maintain training relevance, enhance learner engagement, and embed a continuous improvement culture within the training function.
• Ensure that Vueling's ground training remains aligned with regulatory developments, industry benchmarks, and innovation opportunities.
• Coordinate training needs and content validation, ensuring consistent knowledge transfer and compliance across all actors involved in operational delivery.
• Maintain relevance, drive quality, and ensure training is both engaging and operationally effective.
• Modernise the training experience and ensure scalability, efficiency, and ease of traceability.
• Support internal and external audits and meet documentation standards required by regulators and corporate compliance.
• Contribute to root cause analysis and preventive measures in safety-related or compliance cases.

Main Responsibilities - Tasks

• Define, structure, and implement role-specific training programmes for Ground Operations personnel in alignment with regulatory requirements, internal procedures, and operational needs.
• Create, update, and validate training content for internal and external audiences, ensuring alignment with Vueling's procedures, systems, and aviation safety protocols.
• Manage the company's corporate learning platform for Ground Operations, overseeing course configuration, publication, user access, and training traceability.
• Monitor training completion and certification expiry for Ground Operations roles, triggering recertifications when needed and preventing overdue training.
• Oversee and adapt training content in response to risk analysis, procedural updates, and organisational change, coordinating closely with the Management of Change function.
• Collect feedback from training participants, operations staff, and auditors, and use it to improve training materials, delivery methods, and platform usability.
• Stay up to date with aviation regulations, ground handling best practices, and learning technology trends (including e-learning and AI-based automation).
• Act as the main liaison for Ground Ops training with internal departments (Training, Compliance, Safety, HR, MoC, IT) and external stakeholders (handling agents, regulators).
• Analyse feedback from users, operations, and audits to continuously enhance training strategy and content.
• Explore and propose new formats, tools, or methodologies (including e-learning, SCORM, microlearning, and AI-based automation).
• Act as documentation owner for all Ground Ops training-related materials and ensure they are correctly recorded and auditable.
• Support incident or non-conformity resolution by providing training records and identifying gaps or needs in training coverage.

Main Relationships

• Ground Operations: Direct content owner; determines operational needs and defines role-specific training requirements.
• Corporate Training Department: Owner of documentation and compliance for company-wide training manuals; responsible for course approval and publication. Safety & Compliance: Validates content for safety-critical procedures; may require training as a corrective measure after audit findings.
• Management of Change (MoC): Flags changes requiring training; coordinates timing and procedural integration of new standards.
• Human Resources (HR): Supports internal training tracking, onboarding, and potentially role mapping.
• IT / Platform Governance: Ensures the centralised LMS functions properly and supports content integration and certification tracking.
• Handling Providers: Receives Vueling-specific procedural and systems training; ensures alignment with operational standards and system usage.
• Regulatory Authorities (e.g., AESA, EASA): Receives training documentation; defines training-related regulatory requirements.
• Airport Stations (Domestic/International): Require on-site or remote training for station-specific procedures or systems (e.g., check-in, boarding with GoNow).
• Systems Providers (e.g. GoNow): Source of technical training content for systems used by Vueling and its providers; may require close cooperation for deployment.

Education

• A university degree, preferably in Aeronautical Engineering, Industrial Engineering, or other related technical disciplines.

Experience

• Ideally 2–3 years of experience in the aviation industry, preferably in roles related to Ground Operations, operational training, or airport handling.
• Prior experience managing or administering Learning Management Systems (LMS) is a plus.

Competencies

• Assertive communication
• Drive for results
• Team working
• Organized
• Commitment
• Dynamic and enthusiastic
• Ability to handle stressful situations appropriately.

Languages

• English C1 - Spanish C1

Other

• Ideally, solid understanding of airport-side and landside procedures, including check-in, boarding, ramp safety, and contingency operations.
• Plus - Knowledge of AESA/EASA regulatory training requirements and documentation standards.

Location
Barcelona-Viladecans, Spain.

Level
Individual Contributor 5

We are the only Top Employer airline in Europe

For the second year running,
Vueling
is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

#FlyToYourFullPotential
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.

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Our Culture
We thrive on
teamwork
and
collaboration
. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our
positive working atmosphere
is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do:
Connecting People and Places
Learn more about our Mission, Vision, & Values.

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Our Recruitment Process
Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and
ignite your passion
for this extraordinary experience Please take a closer look at how our process works.