Front of House and Sales Assistant

hace 4 horas

Málaga, Málaga, España Eat Sleep Cycle A tiempo completo

Front of House and Sales Assistant - Bike Rental & Apparel Shop (Spanish and English required)

Eat Sleep Cycle

is seeking a friendly, enthusiastic, and knowledgeable Front of House team member to join our dynamic team. We are passionate about cycling and providing exceptional customer service, offering a wide range of rental bikes, apparel, and accessories to riders of all levels. If you have a passion for cycling, a knack for sales, and a desire to create a welcoming atmosphere, we want to hear from you The role is incredibly varied and 2 days can be very different in front of house or working on the shop floor

Position Summary:

The Front of House team member is the face of our shop, responsible for creating a positive and engaging customer experience. You will be the first point of contact, providing expert advice on our products, processing sales, and ensuring the shop floor is well-maintained and inviting. The duties are very broad but with a fun vibrant hard working team. 

Key Responsibilities in order

  • Customer Service & Sales:
  • Greet and welcome customers, providing a friendly and helpful atmosphere.
  • Check in Bike rental customers
  • Create new bike rental bookings
  • Assist customers in finding the right bikes, apparel, and accessories to meet their needs.
  • Provide expert advice on product features, benefits, and compatibility.
  • Process sales transactions accurately and efficiently using our point-of-sale system.
  • Handle customer inquiries, complaints, and returns professionally and efficiently.
  • Build and maintain strong customer relationships.
  • Proactively engage with customers to drive sales.
  • Shop Floor Management:
  • Maintain a clean, organized, and visually appealing shop floor.
  • Ensure products are properly displayed and stocked.
  • Control  inventory management, including receiving and stocking new merchandise with support of Hub Manager
  • Monitor and maintain shop security.
  • Assist with shop displays and visual merchandising.
  • Product Knowledge:
  • Stay up-to-date on the latest bike and apparel trends, technologies, and products.
  • Attend product training sessions and workshops as required.
  • Share your knowledge and passion for cycling with customers.
  • General Duties:
  • Answer phone calls and respond to email inquiries.
  • Assist with online order fulfillment.
  • Support marketing and promotional activities.
  • Perform other duties as assigned by the shop manager.

Qualifications:

Essential:

  • Spanish and English. Other languages a benfit
  • Excellent customer service and communication skills.
  • A passion for cycling and a general knowledge of bikes and related products.
  • Proven sales experience.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Proficiency with point-of-sale systems and basic computer skills.
  • A positive and enthusiastic attitude.

Desirable:

  • Previous experience in a retail environment, preferably in the cycling industry.
  • Knowledge of bike mechanics and maintenance.
  • Experience with online sales platforms.

Personal Attributes:

  • Friendly, approachable, and outgoing.
  • Reliable, punctual, and responsible.
  • Team-oriented and collaborative.
  • Detail-oriented and accurate.
  • Ability to learn quickly and adapt to change.

Working Conditions:

  • Bike rental and Retail shop environment.
  • May require standing for extended periods.
  • May involve occasional lifting of moderately heavy items.
  • Available to work

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