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Digital Store Operations Specialist

hace 3 semanas

Greater Madrid Metropolitan Area, España ESW A tiempo completo

The Opportunity
As a Digital Store Operations Specialist, you will play a key role in the day‑to‑day management of our clients' digital storefronts and marketplace presence. Working with ESW's proprietary platform and leading ecommerce and marketplace tools, you will help ensure smooth operations, accurate product data, content, and well‑executed campaigns across multiple channels.

You will be part of a client‑facing team, supporting global brands and gaining exposure to large‑scale international ecommerce operations.

Working hours & location:
This is a Monday to Friday position with rotating support for our North American clients:

  • Evening shift (3‑week rotation): Work remotely from 3 pm until 12:00 a.m. CET.
  • Day shift (3‑week rotation): Start between 8:00–10:00 a.m. CET you are expected to attend our Méndez Álvaro office at least 2–3 days per week.

Responsibilities

  • Catalog & product management: Receive, validate, and prepare product data in CSV format for new catalog launches and ongoing product updates. Ensure data accuracy and consistency across systems and platforms.
  • Content management: Organize, prepare, and upload visual, video, and text content provided by the client into the CMS.
  • Promotions & merchandising: Support campaign planning and execution. Configure and schedule discount campaigns, price changes, and promotional activities using ESW Merchant, TikTok Seller Center, Rithum, and CMS tools.
  • User acceptance testing (UAT): Perform regular storefront and campaign testing before and after launch to ensure functionality and accuracy.
  • Marketplace support: Assist with product listings, updates, and troubleshooting. Support marketplace-specific operations across Amazon, eBay, Walmart, and TikTok.
  • Reporting & automation: Support process improvements through automation, formulas, macros, or other efficiency solutions. Provide raw data reports using Excel and ESW reporting tools.
  • Training & documentation: Support client onboarding and training on ESW tools. Create and maintain internal documentation.
  • Communication & coordination: Work closely with both internal teams and external clients to support smooth day‑to‑day merchant operations and ad‑hoc projects.

Requirements

  • 1+ year of experience in digital store operations, or ecommerce/marketplace environments.
  • Advanced knowledge of Excel (formulas, data organization, large datasets).
  • Fluency in English (written and spoken).
  • Strong attention to detail and organizational skills.
  • Ability to handle multiple tasks in a fast‑paced environment.
  • Comfortable working independently and as part of an international team.
  • Knowledge of automation tools or programming (VBA, Python, AI tools, Excel macros).

Nice To Have

  • Experience with ecommerce platforms such as Magento, Shopify, or
  • Experience using Rithum, Amazon Seller Central, eBay, or TikTok Seller Center .
  • Additional languages such as Spanish, French, or Italian.

About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

  • Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
  • Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
  • Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
  • Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.