BMC Helix Administrator

hace 1 semana

Madrid, Madrid, España Müller`s Solutions A tiempo completo

As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our service management processes. You will collaborate with technical teams and stakeholders to implement best practices and streamline operations.

Key Responsibilities:

  • Administer BMC Helix applications, including workflows, dashboards, and reports, ensuring optimal performance and reliability.
  • Monitor system health and performance, proactively identifying and resolving issues to minimize downtime.
  • Provide technical support and training to end-users, facilitating the effective use of the platform.
  • Manage system upgrades, patches, and configuration changes in collaboration with cross-functional teams.
  • Document system configurations, maintenance procedures, and best practices for future reference.
  • Analyze system functionalities and stakeholder needs to recommend enhancements and improvements.
  • Stay up-to-date on BMC Helix developments and contribute to the continuous improvement of our IT service management solutions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in administering BMC Helix or similar IT Service Management platforms.
  • Strong knowledge of BMC Helix architecture, components, and administration.
  • Experience with incident, problem, and change management workflows within BMC Helix.
  • Excellent problem-solving skills and the ability to work independently in a remote setting.
  • Strong communication skills to collaborate effectively with remote teams and stakeholders.
  • BMC certifications or relevant training in ITSM are a plus.

Preferred Qualifications:

  • Familiarity with scripting languages for automation (e.g., Python, Ruby).
  • Understanding of Agile methodologies and experience in an Agile environment.
  • Experience with integration of BMC Helix with other enterprise applications.
  • Proven ability to mentor and train junior staff.
  • Proactive approach to system optimization and user support.

  • BMC Helix Administrator

    hace 4 días

    Madrid, Madrid, España Müller's Solutions A tiempo completo

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Administrator

    hace 4 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Support

    hace 1 semana

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...

  • BMC Helix Support

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...

  • Consultor/a BMC Helix ITSM

    hace 1 día

    Madrid, Madrid, España SPHERA-TI, S.A A tiempo completo

    OFERTA DE EMPLEO ¿Estás buscando un cambio laboral? ¿Tienes experiencia comoConsultor/a BMC Helix ITSM?Quizás esta sea tu oportunidad Échale un ojo En este momento desde Sphera-TI, buscamos incorporar un/aConsultor/a BMC Helix ITSMpara un gran proyecto de uno de nuestros clientes.Requisitos:EXPERIENCIA: 2-3 años al menosPROYECTO: Proyecto de larga...

  • BMC Helix Developer

    hace 1 semana

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Developer

    hace 1 semana

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Developer

    hace 4 días

    Madrid, Madrid, España Müller's Solutions A tiempo completo

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Consultant

    hace 7 días

    Madrid, Madrid, España Müller`s Solutions A tiempo completo

    Müller's Solutions is actively seeking a talented BMC Helix Consultant / Solution Architect to join our remote team. In this pivotal role, you will harness your deep understanding of the BMC Helix platform to create, implement, and enhance solutions tailored to our clients' unique needs. You will collaborate closely with stakeholders to gather requirements,...

  • Desarrollador BMC HELIX, hibrido

    hace 1 día

    Madrid, Madrid, España BAOSS A tiempo completo

    Desarrollador BMC HELIXTítulo del puesto: Consultor BMC Helix ITSM SeniorDescripción del puesto:Buscamos un Consultor BMC Helix ITSM Senior para incorporarse a nuestro equipo de proyectos tecnológicos. La persona seleccionada será responsable del desarrollo, configuración e implementación de diversos procesos ITIL, incluyendo AI , Chatbots , Portales y...