Digital Product Owner

hace 2 semanas

Barcelona, Barcelona, España Collective A tiempo completo

Project context

Project Details

Location
: Spain (CET time zone)

Work mode
: Full-remote from Spain or hybrid with occasional on-site presence

Start date
: January 2026

Duration
: 12 months (January–December 2026)

Languages
: English mandatory; Spanish appreciated

Workload
: Full-time (100%)

Summary

A global healthcare company is seeking a Digital Product Owner to lead the evolution of an enterprise-grade AI chatbot supporting internal employees across multiple functions. You will drive the product strategy, roadmap, and optimization of the solution, ensuring a reliable, guided, and scalable digital assistant that enhances employee experience and operational efficiency. The role sits within the Digital Data & AI organization and involves close collaboration with business teams, technical teams, and external partners.

Goals and deliverables

Main Responsibilities & Key Activities

1. Product Strategy & Roadmap:

Define and maintain the product vision and roadmap.

Conduct competitive and market analysis related to enterprise chatbots and AI assistants.

Establish KPIs and success metrics (adoption, engagement, containment, satisfaction, etc.) and monitor performance.

Prioritize use cases and assess value vs. cost for roadmap decisions.

2. User Experience & Design:

Collect and analyze user feedback to enhance the chatbot experience.

Collaborate with UX/UI to refine interaction flows, tone, and usability.

Define personas, journeys, and use cases for various internal user groups.

3. Technical Product Management:

Work with AI/ML engineers to improve chatbot capabilities (NLP, agentic functions, knowledge retrieval).

Manage integration requirements with enterprise systems (HR, ITSM, Finance, etc.).

Oversee training data quality and knowledge base governance.

Define functional and non-functional requirements: performance, scalability, reliability, and security.

4. Stakeholder Management:

Partner with internal teams to identify new use cases and automation opportunities.

Prepare progress reports and present updates to leadership.

Coordinate regular governance routines and cross-functional workshops.

Manage relationships with technology partners and external solution providers.

5. Analytics & Optimization:

Monitor analytics (success rate, fallback, CSAT, adoption).

Conduct A/B tests on new flows, features, and prompts.

Produce regular performance reports and drive continuous improvements.

Experience Required

Minimum 5 years of professional experience, including 3–5 years in digital product management.

Experience managing the full lifecycle of digital products, ideally AI/ML or enterprise software.

Strong background working in agile environments.

Solid experience collaborating with technical, data, and business teams.

Prior involvement in chatbot, conversational AI, or LLM projects is a strong advantage.

Education

Bachelor's degree in Business, Computer Science, or related field.

Advanced degree (MBA or similar) is a plus.

Product management certifications are a plus.

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