VP Operational Center of Excellence

About Fundcraft
fundcraft is a digital-native fund operations provider that blends human expertise with cutting-edge technology to transform how fund operations are delivered. Our proprietary platform enables scalable, efficient, and transparent fund administration services, empowering asset managers — primarily in Venture Capital, Private Equity, and Fund of Funds strategies — for funds domiciled in Europe.

Our culture is built on collaboration, innovation, and accountability. We are committed to delivering excellence through automation, data-driven decision-making, and the "fundcraft way of working" — a mindset that champions continuous improvement, ownership, and seamless cross-functional alignment.

Role Summary

The VP of Operational Center of Excellence is responsible for leading fundcraft's shared service center. This role oversees the execution by such unit of all back-office operational deliverables for fundcraft group's clients, ensuring they meet agreed client KPIs and adhere to our product delivery standards for quality and timeliness.

This position is critical to ensuring operational scalability, enhancing efficiency, and implementing fundcraft's vision. As we expand our client base across new markets — including France and beyond — the VP will collaborate closely with each Country Head to align operational requirements, and with the Product Development and Client Success teams to ensure seamless, consistent product delivery.

This position is based in Girona, Spain and reports directly to the Chief Operating Officer.

Key Responsibilities

• Own the execution of the Operational Center of Excellence strategy, ensuring timely delivery of BAU operations of Accounting & Financial Reporting, Payments, Client Transaction, AML/KYC, and Transfer Agency & Register.
• Foster a culture of performance-driven execution, leveraging automation and the fundcraft platform to reduce manual effort.
• Develop, iterate and maintain the Operational Center of Excellence playbook, defining rules of engagement, workflows, and service level expectations with Luxembourg and France, and future geographies.
• Act as the primary liaison between the Operational Center of Excellence and the Client Success Management (CSM) team to ensure smooth coordination and alignment with client priorities.
• Ensure effective coordination and alignment between the operational center and the Luxembourg and French offices to establish shared priorities and maintain an efficient two-way communication stream.
• Collaborate with the Product Enablement team to influence feature prioritization based on operational needs.
• Potentially engage in client-facing activities, including participation in pitches, onboarding, and ongoing interactions throughout our client's lifecycle.
• Lead, mentor, and develop a team of ~30 employees (expected to substantially grow as the firm develops), fostering a high-performance, engaged, and growth-oriented environment.
• Implement and promote fundcraft's way of working instilling discipline, accountability, and a continuous improvement mindset.
• Attract, retain, and develop talent to support the scaling needs of the organization.
• Monitor and implement a robust KPI system for the Operational Center of Excellence to ensure transparency, accountability, and consistent delivery standards.
• Champion process optimization and standardization, preparing the organization for higher levels of automation and AI-driven execution.

Requirements
Qualifications & Experience

• 10+ years' experience in operations leadership roles within financial services, fund administration, or shared service centers.
• Experience in central administration (accounting +TA) is a plus.

Proven track record managing and scaling operational teams of 20+ employees in fast-paced, multi-country environments. Strong problem-solving skills with a results-oriented mindset and a proven capacity to deliver within deadlines. Strong understanding of process design, automation, and platform-based workflows. Skilled at building relationships and managing expectations across geographies and departments. Entrepreneurial mindset, with a track record of driving cultural transformation, leading continuous improvement initiatives, and applying strategic thinking to deliver impactful results. Professional proficiency in English is required; proficiency in other European languages is a plus.

Benefits

• Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
• Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
• Embrace automation and seamless tech integration in your workflows, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
• Work in a comfortable, ergonomic environment within our spacious, modern offices where you can enjoy daily fresh fruit and coffee
• Monthly afterworks organised by the company to unwind and strengthen team connections.