Junior Systems Support Technician

hace 1 semana

Madrid, Madrid, España Skydance Animation A tiempo completo

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.

While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world's most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that's doing something different.

For information on Skydance's privacy practices, see the Skydance EU/UK Personnel Privacy Notice located at .

As a Junior Systems Support Technician yu will be responsible for maintaining and managing tickets/incidences and customer's requests.

Responsabilities

  • Manage Windows & Linux OS (users, permissions, network, policies, storage, applications…)
  • Knowledge of Office365, Adobe and Autodesk products
  • Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks
  • Perform the installation, configuration, layout and maintenance of hardware and software equipment's
  • Solve, manage and document customer's queries, tickets and requests and develop other departmental administrative tasks
  • Solve most tickets in the first contact and otherwise escalate it with criteria
  • Configure mobile devices
  • Automate processes as much as possible, for example by helping with perform scripts in different languages (Power Shell, Python,…) to improve and maintain the environment
  • Test internal developments and improvements
  • Monitor and update the inventory of hardware and software
  • Ensure that you meet the quality standards required for the support service
  • Collaborate with other team members, when it's necessary
  • Follows supervisor's and lead's guidance

Requirements

  • At least 2 year of professional experience in IT departments
  • Experience with logging tools and ticketing management
  • Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security
  • Artistic and or Technical qualifications
  • Knowledge and experience in the integration of new applications and new hardware in user's equipments and inventory maintenance.
  • Knowledge and experience in different OS: Linux & Windows
  • Medium-High English level required
Animation

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.

Recruitment Fraud Alert

It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official "" email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at .

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