Senior Associate, Business Development Operations

About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

We are expanding our Europe Business Development team and are looking for a Senior Associate to play a key role in developing our
UK market.
This is a market- and language-specific role.
Applicants must be fluent in English.
Knowledge in another Europe language and of the respective local travel market is a huge plus.

You'll work closely with our Business Development Managers and Supply Leads to enable success for our growing pool of merchant partners — from iconic attractions to hidden gems. This is a hands-on role that blends operations, relationship management, and creative problem-solving to help our partners thrive on Klook.

Here's a closer look at what you'll do:

• Market-Specific Business Development & Relationship Management
• Support destination management and supply strategy in United Kingdom, focusing on key regional markets and top destinations
• Contribute to growing and optimizing Klook's supply by developing local market insights, identifying potential partners, and supporting onboarding and engagement efforts
• Act as key operational contact for core merchant partners, ensuring long-term success through proactive communication, issue resolution, and partner satisfaction
• Represent Klook on the ground with professionalism and credibility, engaging with merchants and institutions with a customer-first, solutions-oriented mindset
• Strategic Account Support
• Work closely with regional leads and colleagues across departments like Finance, Customer Service, Tech, and Marketing to drive execution for high-priority accounts
• Own key operational workflows such as onboarding, inventory setup, settlement reconciliation, customer support, and API operations
• Growth & Sales Optimization
• Accelerate growth by identifying opportunities to boost sales, enhance activity pages, and ensure our supply remains competitive and aligned with Klook's quality standards
• Make an impact by identifying areas for improvement across different processes and systems
• Operational Excellence
• Build strong working knowledge of Klook's backend and frontend tools, systems, and processes to ensure smooth day-to-day operations and continuous improvement across the merchant journey
• Onboard new travel products - this can range from tours, workshops, unique experiences or even concert tickets
• Update and manage existing travel products - with critical schedule and inventory information as the needs of our merchants adapt

Who You Are

• Detail-oriented and organized, with the ability to manage multiple priorities efficiently
• A strong communicator who builds trust with both internal teams and external partners
• Comfortable working independently and collaboratively across local and overseas teams
• Self-driven and unfazed by routine or repetitive tasks, with a focus on consistency and continuous improvement

Ideally, You Have

• A startup mindset: collaborative, adaptable, and ready to take initiative
• Familiarity with content management systems, customer service, or data entry
• 2-3 years of work experience in a cross-functional, multicultural, or startup setting
• Language Proficiency: Native or fluent in English (spoken and written). Additional European languages are a plus.
• Location: We are looking for someone who would be available to work on-site as we set up our Barcelona office.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.