French-speaking Content Review Analyst

hace 3 días

Barcelona, Barcelona, España CBT A tiempo completo


Job Title: French-speaking Content Review Analyst

Location: Barcelona, Spain

Work Type: Hybrid / Onsite

Employment Type: Full-time

About the Role:

We are looking for a French-speaking Content Review Analyst to join our team in Barcelona. As a Content Review Analyst, you will be responsible for reviewing and analyzing user-generated content to ensure it aligns with our platform's community guidelines, standards, and legal requirements. You will play an essential role in maintaining the safety and quality of the content on the platform while providing a positive user experience.

This position offers a flexible hybrid work model, allowing you to work both onsite and remotely, giving you the freedom to choose the working style that best suits you.

Key Responsibilities:

  • Review and analyze French-language content (text, images, videos, etc.) to ensure compliance with platform guidelines

  • Enforce platform policies, identifying content that violates community standards, including offensive, inappropriate, or harmful content

  • Evaluate and moderate a wide range of content types across various platforms and channels

  • Ensure accurate documentation of flagged content, including detailed descriptions and reasons for removal

  • Investigate and address reported issues, such as abuse, harassment, hate speech, and inappropriate content

  • Provide feedback on recurring content issues, trends, or potential platform improvements

  • Collaborate with cross-functional teams (Legal, Trust & Safety, Customer Support) to address user concerns and enhance platform policies

  • Participate in the development of content review guidelines and internal best practices

  • Stay up to date with legal and regulatory changes that could impact content moderation policies and practices

  • Assist in training new team members and provide ongoing guidance to improve content review accuracy and efficiency

What You Bring:

  • Fluent in French (spoken and written)

  • Good command of English (spoken and written)

  • Previous experience in content review, content moderation, or similar roles is preferred

  • Strong attention to detail and the ability to assess content objectively

  • Familiarity with community guidelines, online safety, and legal compliance

  • Ability to work effectively under pressure while maintaining accuracy and quality standards

  • Strong problem-solving and critical thinking skills

  • Experience with content management or moderation tools (e.g., Zendesk, ServiceNow, or similar platforms)

  • Excellent communication skills with the ability to handle sensitive issues professionally

  • Proactive and adaptable with a strong ability to work independently and as part of a team

What We Offer:

  • Competitive salary and performance-based incentives

  • Flexible hybrid work model (office + remote days)

  • Health insurance, meal allowance, and other employee benefits

  • Modern office space in Barcelona, located centrally with great access to public transport

  • Career growth opportunities and internal mobility

  • Comprehensive training and continuous learning programs

  • A friendly, multicultural, and inclusive team environment

  • Relocation assistance (if applicable)

Working Hours:

  • Full-time: 40 hours/week

  • Rotating shifts may be required depending on business needs (e.g., evenings, weekends, or holidays)


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