Assistant Store Manager

Welcome to IKONO, an innovative concept that's redefining creativity and imagination across Europe. With six immersive locations in Madrid, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, IKONO invites people into eclectic worlds where art, play, and the unexpected collide.

We're growing fast, expanding our horizons across Europe and beyond. If you're eager to learn, grow, and help us bring magic to life, this the place is for you

Why Join Us?

Impact
: Be part of a game-changing project redefining the leisure industry.

Growth
: We're here to fuel your ambition with opportunities for professional development.

Culture
: Thrive in a vibrant, international team that's all about collaboration and creativity.

Location
: Work from our Madrid venue.

What's Next?

• Step 1: Chat with our Recruitment team to kick things off.
• Step 2: Dive into a technical interview with our Operations team.

What's Your Mission?
As Assistant Store Manager, you are the
operational anchor
of the venue, ensuring that everything runs smoothly behind the scenes so the visitor experience can shine. You manage schedules, logistics, and day-to-day administration, supporting the Store Manager in leading the team toward excellence and commercial success.

Your strength lies in structure, attention to detail, and consistency. You're hands-on, dependable, and solution-oriented, a person who sees a problem once and ensures it never happens again.

What You'll Do:
Operational Excellence

• Create and maintain staff schedules, coordinate vacations, and manage coverage for absences.
• Oversee maintenance, cleanliness, and safety standards of the venue.
• Manage daily incidents, cash handling, and stock control.
• Ensure timely communication with HQ (finance, operations, and administration).

Administrative Accuracy

• Handle invoices, vendor communication, and expense reporting.
• Maintain inventory records, order tracking, and stock valuation.
• Ensure accurate payroll data and time tracking in coordination with HQ.

Team Support & Service Quality

• Support the Store Manager in staff training, coaching, and onboarding.
• Monitor visitor flow, feedback, and satisfaction metrics.
• Identify operational inefficiencies and propose improvement plans.

Data & Reporting

• Collect and analyze data on visitors, sales, and expenses to identify opportunities.
• Assist in preparing reports and action plans to optimize performance.

What Makes You a Great Fit:

• 2+ years in a customer-facing operational role (retail, hospitality, entertainment, or tourism).
• Proven experience managing logistics, administration, and team coordination.
• Strong organizational and communication skills.
• Fluent in English and Spanish (C1 minimum).
• Proactive and dependable with a strong sense of ownership.

IKONO is committed to building an inclusive, inspiring workplace where everyone feels valued and empowered. Our values?

Ci penso io
, "I'll handle it" We do what needs to be done. It's about initiative, proactive problem-solving, ownership mentality, and acknowledging mistakes.

There's always a way
, We don't have problems; we face challenges and always look for creative solutions. It's about creativity, optimism, and taking risks.

Create with kindness
, We never forget that people come first. We're empathetic and support each other. It's about collaboration, empathy, and recognition for hard work.

Live your legend
, Match your ambition with opportunity, fulfilling your potential with us. It's about goal focus, flexibility, gratitude, and continuous learning

If you're ready to help us creating unforgettable experiences,
apply now with your CV in English
and let your expertise shine

Please note that applications submitted in any language other than English will not be considered