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Gerente Sales Operations

hace 2 horas

GRAN VIA DE LES CORTS CATALANES P BARCELONA, España CaixaBank A tiempo completo

CaixaBank is a financial group with a socially responsible, long-term universal banking model, based on quality, trust, and specialisation, which offers a value proposition of products and services adapted for each sector, adopting innovation as a strategic challenge and a distinguishing feature of its corporate culture, and whose leading position in retail banking in Spain and Portugal makes it a key player in supporting sustainable economic growth.

Which projects do we work on?

CaixaBank es la entidad de referencia en el mercado español, con la mayor cuota de mercado, y uno de los líderes europeos en banca digital. Nuestra trayectoria siempre ha ido acompañada de un firme compromiso social y de responsabilidad corporativa.
Aunque ya hemos sido reconocidos en múltiples ocasiones por nuestra oferta digital, no nos conformamos: seguimos innovando para ofrecer a nuestros clientes la mejor experiencia y el catálogo más completo de productos financieros en formato digital.
Para reforzar nuestro equipo de Remote Sales buscamos un perfil de Sales Operations que combine visión analítica, pasión por la eficiencia y dominio de las últimas herramientas de IA y automatización. ¿Te gustaría formar parte de este reto? Sigue leyendo 

¿Qué harás?

  • Supervisarás la performance del equipo de venta remota, definiendo KPIs y OKRs que aseguren el logro de ambiciosos objetivos de ingresos.
  • Optimizarás nuestro CRM (Salesforce), implementando flujos de trabajo automatizados, paneles interactivos y reporting en tiempo real.
  • Identificarás oportunidades de eficiencia de gestión en el equipo y liderarás acciones de cambio, aplicando metodologías de mejora continua
  • Diseñarás e integrarás soluciones de IA para predecir demanda, priorizar leads y mejorar la productividad del equipo.
  • Colaborarás con Producto y Marketing Digital para maximizar la captación y cualificación de leads.
Minimum requirements
  • +8 años de experiencia en Sales Operations, Business Operations o consultoría de procesos en entornos tech/digital.
  • Formación superior en STEM, Economía o Marketing, con expediente destacado.
  • Experiencia en metodologías de mejora contínua de procesos Lean, Six Sigma)
  • Mentalidad data-driven: expertise en análisis de datos y en traduccir insights en acciones concretas.
  • Conocimiento de Salesforce y de herramientas de automatización
  • Habilidades de liderazgo: track record liderando equipos multifuncionales y gestionando stakeholders ejecutivos.
  • Comunicación clara y estructurada, capaz de presentar resultados y roadmaps a alta dirección.
What do we offer?
  • Formar parte del Banco más innovador en Europa Occidental, según los premios The Innovators de la revista estadounidense Global Finance.
  • Programa de onboarding y acompañamiento personalizado para tu desarrollo profesional.  
  • Itinerario formativo individual con acceso a nuestra plataforma online, que ofrece un extenso catálogo de recursos de autoaprendizaje para fomentar tu crecimiento continuo.
  • Dispondrás de un seguro de salud completo totalmente gratuito para ti. Además, quedarás adherido al Plan de Pensiones, al que CaixaBank realizará aportaciones pensando ya en tu futuro.
  • Retribución flexible aplicada a transporte, formación, idiomas, guardería, entre otros.
  • Medidas de flexibilidad(trabajo en remoto, flexibilidad entrada).
  • Contamos con la certificación Top Employer, que nos reconoce como una de las mejores empresas para trabajar.
Job profile

Responsible for designing, managing, and optimizing the experience of clients and non-clients who require commercial support in a digital and remote environment. Their role is to ensure that interaction with the entity is smooth, efficient, and conversion-oriented, maximizing user satisfaction and commercial results.

Skills H DIGITAL SALES CHANNELS H KNOWLEDGE OF CUSTOMERS AND SECTORS H MANAGEMENT WITH MULTIPLE STAKEHOLDERS H BANKING AND/OR FINANCIAL PRODUCTS AND SERVICES H CUSTOMER JOURNEY EXPERIENCE AND DESIGN H COMMERCIAL MANAGEMENT AND CLIENT PORTFOLIO H PROJECT MANAGEMENT H EFFECTIVE COMMUNICATION AND REPORTING H BUSINESS CASE S.1.1 ALLIANCES – COLLABORATION AND TRANSVERSALITY S.1.4 ALLIANCES – COMMUNICATION S.1.3 ALLIANCES – INFLUENCE H PROBLEM SOLVING S.1.2 ALLIANCES – CUSTOMER ORIENTATION S.2.1 HUMANISM – COMMUNICATION AND EMPATHY S.2.2 HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP S.4.1 ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT S.3.1 EMPOWEREMENT – FOCUS ON RESULTS S.5.1 DIVERSITY – PROMOTING DIVERSITY H ANTICIPATION AND PROACTIVE IDENTIFICATION OF BUSINESS OPPORTUNITIES H CUSTOMER RESEARCH H ADVANCED OFFICE TOOLS (EXCEL AND POWERPOINT) H DEFINITION, IMPLEMENTATION, AND MONITORING OF INDICATORS H DATA PREPARATION/MOVEMENT TOOLS