Mobile Services Engineer

About Denza 

Denza is the new premium brand from BYD, the world's largest manufacturer of electrified vehicles, headquartered in Shenzhen, China. Founded in 2010 as a joint venture between Mercedes-Benz—the inventor of the internal combustion engine—and BYD—a global leader in New Energy Vehicles—Denza embodies a shared vision for the future of electric mobility. As part of its global expansion, Denza is entering the Spanish market with a strong commitment to innovation, design, and sustainability. Focused exclusively on premium new energy vehicles, Denza aims to co-create with users an intelligent, safe, and emotionally engaging driving experience. Its flagship model, the Denza Z9 GT shooting brake, reflects the brand's cutting-edge technology and distinctive identity.

About The Role

DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.

1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.

2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.

3. Cross-Functional Issue Escalation
Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.

5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.

6. Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Required Skills, Qualifications, and Experience

Professional Background :

• 3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands.

• Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.

• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.

Technical Skills : 

• Solid diagnostic and troubleshooting capabilities.

• Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.

• Knowledge of high-voltage safety procedures and EV architecture.

• Ability to interpret technical data, failure patterns, and quality reports.

Soft Skills

• Customer-focused mindset with strong communication skills according to Premium/Luxury standards. 

• Ability to operate independently in the field with discipline and reliability.

• Strong problem-solving approach and sense of ownership.

• Professional and confident when dealing with customers onsite.

Other Requirements : 

• Valid driver's license.

• Ability to travel within the region for on-site interventions.

• Fluent in English and local market language.

We offer

• Job in a fast-growing company and industry which represents sustainable technology.

• Performance and experience based competitive remuneration, commuting allowance.

• Several years of relevant professional experience.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team