Software Engineering Manager

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We've built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you'll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall:
At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As a
Software Engineering Manager for Agent Productivity
, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.

Your team focuses on :

• Developing an AI-powered productivity assistant to enhance agent productivity
• Creating intuitive and accessible conversation experiences
• Implementing growth strategies to scale these services to numerous customers

You'll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.

Your Responsibilities @ Aircall:

• Define the technical vision and roadmap aligned with business goals and customer needs
• Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
• Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
• Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
• Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
• Ensure system reliability, availability, and performance through robust monitoring and alerting systems
• Work with product, operations, and customer success teams to deliver holistic solutions
• Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
• Use customer feedback and analytics to guide product enhancements and iterative improvements
• Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
• Adhere to security best practices and regulatory requirements
• Leverage emerging technologies and tools to maintain a competitive edge
• Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs

Qualifications

• 5+ years of experience in back-end or full-stack development
• 2+ years of experience managing a team of Engineers
• Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
• Professional experience in delivering software with a focus on security, scalability, availability, and performance
• Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
• Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
• Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
• Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
• Excellent communication skills to effectively collaborate across technical and non-technical teams
• Demonstrated ability to balance short-term delivery goals with long-term technical investments
• Comfortable working in a fast-paced, dynamic environment with evolving priorities

Would be a plus:

• 7+ years of experience in back-end or full-stack development
• 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
• Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
• Background in leading teams that work with microservices, APIs, and distributed systems
• Knowledge of advanced monitoring, observability, and incident response practices for production environments
• Familiarity with DevOps principles, infrastructure as code, and containerization

Why join us?
Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.