Service Operations Director

hace 1 día


Getafe, Madrid, España Mur&Partners A tiempo completo

Mission

Lead the endtoend services operations in Iberia. Ensure optimal performance of field service operations, refurbishment operations, equipment delivery and lifecycle management of beverage/HORECA equipment. You will drive operational excellence, cost control, customer satisfaction and align operations with the companys sustainability goals. Improve business financial results and deliver budgeted P&L costs.

Key Responsabilities

  • Lead and manage service operations teams: field service, technician scheduling and dispatch, refurbishment centers, equipment delivery, and spare parts distribution.
  • Manage budgets, costcontrol, forecasting, serviceoperating P&L and contribute to profitability of service operations.
  • Define and monitor operational KPIs such as firsttime fix rate, equipment uptime, cost per repair, spareparts inventory turns, refurbishment throughput.
  • Optimize equipment delivery by aligning with the logistics team.
  • Review and establish SOPs to improve productivity and cost.
  • Focus on sustainability by contributing actively to secure ECOVADIS Certification and Score Improvement
  • Embed and drive the circular economy agenda: maximize reuse of recovered parts, minimize waste, support sustainable resourcemanagement initiatives.
  • Collaborate with IT/ Systems team to elevate service quality and efficiency.
  • Build, mentor and lead a highperforming operations team, ensuring strong culture, compliance (health & safety, quality, GDPR) and operational governance.
  • Interface with customers to ensure high service reliability, customer satisfaction and longterm service contract retention.

Qualifications

  • B. Sc. in Business or Engineering
  • Master in Business Management/ Administration will be an asset
  • Proficient user of Spanish and English language
  • IT literate

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