Network Services Specialist

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Here are
SD-WAN related skills
that a
Network Services Specialist
should have, organized by category:

Core Operational Tasks

• SD-WAN Deployment & Configuration

• Install and configure SD-WAN edge devices, controllers, and orchestrators.

• Apply zero-touch provisioning and maintain deployment templates.

• Automation

• Execute automation tasks

• Validation of the automation tasks executed
• Plan the processes that can be automated
• Execute the automation plan

Monitoring & Maintenance

• Performance Monitoring

• Use SD-WAN dashboards to track link health, latency, jitter, and packet loss.

• Generate reports for SLA compliance and network optimization.

• Troubleshooting

• Diagnose connectivity issues across multiple transport links.

• Perform root cause analysis using built-in diagnostic tools and packet captures.

• Firmware & Software Updates

• Schedule and execute updates for SD-WAN appliances and controllers.

• Validate compatibility and rollback plans for upgrades.

Coordination & Documentation

• Vendor Coordination

• Liaise with SD-WAN solution providers for support and escalations.

• Manage licensing and subscription renewals.

• Documentation

• Maintain accurate records of SD-WAN configurations, policies, and changes.

Optimization & Reporting

• Capacity Planning

• Recommend scaling strategies for future growth.

On duty shifts will be required.

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 3/4+ years of experience focused on network support, configuration, and implementation
• Ability to effectively execute multiple IT projects and deadlines with limited supervision

Technical Competencies
Professionals in this role often need foundational knowledge in:

• Programming & Automation
• Ability to write scripts or adapt code for operational improvements and automation tasks
• Testing & Validation Conducting performance and integration testing to ensure system stability.

Preferred Technical And Professional Experience

• Application Centric Infrastructure (ACI) deployment and data center experience
• Experience with design and implementing Software Defined Network (SDN) and large complex networks
• 3/4+ years of experience in core switching, routing, MPLS, and firewalls.
• Networking and security architecture and engineering support experience across local, regional, and global domains
• Certifications & Training preferred
• Cisco SD-WAN Specialist
• VMware SD-WAN by VeloCloud Certification
• CompTIA Network+ or CCNA (as foundational networking certifications).

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.