Junior Customer Engagement Specialist

hace 2 semanas

Madrid Maryland Spain Otovo A tiempo completo
Job description

Position: Junior Customer Engagement Specialist (f/m/x)

Location: Madrid, Spain

Market Focus: Dutch-speaking customers

About Otovo

Otovo is a leading European renewable energy company making solar installations and energy storage accessible to homeowners. We operate across multiple European markets as a publicly listed company, combining stability with a fast-growing, international environment.

Role Overview

As a Junior Customer Engagement Specialist, you are the first point of contact for Dutch-speaking customers, guiding them from initial inquiry through post-sale support. You manage leads, book appointments, assist customers with documentation, and ensure smooth handoffs to the installation teams, delivering a professional and friendly service experience.

Key Responsibilities

  • Contact and qualify Dutch leads quickly and professionally.

  • Explain Otovo's solar solutions and Care Product clearly

  • Book meetings with the Sales Team and guide customers through next steps.

  • Manage inbound calls and first response through our CRM tool (Hubspot)

  • Support customers with document submission and follow-ups.

  • Track project progress and act as a bridge between customers and internal teams.

Requirements

  • Dutch fluency required; English proficiency essential.

  • Customer-focused mindset with strong communication skills.

  • Organized, proactive, and able to follow structured processes.

  • Comfortable with CRM tools and basic office software.

We Offer

  • Salary: €20,350 + uncapped commission

  • Corporate benefits, restaurant and transportation benefits

  • Private healthcare

  • Language classes

  • Hybrid work model

  • Up to 4 weeks remote work per year

  • Free fruit and beverages at the office

  • Opportunities to grow in an international, fast-growing company

Job requirements All done

Your application has been successfully submitted

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