Customer Service Representative Czech Speaker

hace 2 semanas

Greater Barcelona Metropolitan Area, España MSX International A tiempo completo

MSX International Group
is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

As
Customer Service Representativ
e you will support our customers to ensure the quality of the services provided through different channels (email and phone).

What you'll do:

  • Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats.
  • Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics.
  • CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion.

Qualifications:

  • Fluent in Czech and at least one of the following languages: Dutch, Swedish, Italian, French, or German, along with English (minimum B2 level).
  • Great communica
    tor: You know how to speak with people, both on the phone and through written messages, and you love making connections.
  • Build rapport with customers
  • Detail-oriented & organized
  • Tech-sa
    vvy: You are comfortable using customer management software (CRM) to track and manage interactions.

Experience is a
plus: If you've worked in customer service, or any people-focused role before, that's even better

Why this is a great opportunity:

  • Be part of a growing team: You'll have the chance to grow within a dynamic new team, tech-driven company that values creativity and innovation.
  • Work in an exciting city: Barcelona is one of the most vibrant cities in Europe, and now you get to live and work here
  • Make an impact: This isn't just another customer service job. You'll play a key role in the interaction with customers.
  • Develop your skills: Gain hands-on experience in customer service, sales, and tech tools that are shaping the future of the industry.

What we offer you:

  • Full-time indefinite contract. 40 hours a week from Monday - Friday.
  • Global vision of the automotive sector.
  • MSX Bazaar: Shopping portal exclusive for MSX employees.
  • Flexible remuneration plan.23 days of Vacations + 3 extra days.
  • Internal training
    plan.

Additional Information:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Repair Optimization & Compliance
  • Learning Solutions
  • Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the
market.

The MSX
Purpose

To empower Movers and Makers to thrive in our ever-changing World.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility Industry.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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