Junior Customer Service Representative with Spanish
hace 2 semanas
**Junior Customer Service Representative (Spanish native speaker)**
**Location**: Esplugues de Llobregat, Barcelona, Spain
**Employment type**: permanent, full time position
**Duties & Responsibilities**
- Process incoming customer requests and orders
- Check the orders against the customer and purchase order agreements
- Respond to customer product inquiries and satisfaction issues
- Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
- Create and monitor outbound activities in order to complete the order
- Invoice timely and accurately
- Handle complaints and return shipments
- Interface with and support the sales representatives
- Maintain, update and file customer files, records and internal documents
**The Individual**
- Fluent in Spanish
- B1 level in English is preferred
- Global export knowledge & experience will be a plus
- Previous experience in customer service or similar positions with direct customer interface is preferred
- Customer and service oriented attitude
- Excellent communication skills
- Affinity with administrative activities
- Team player, multitasking ability
- Must be able to work in a fast paced environment with complex business scenarios
- Must be detail oriented and have strong problem solving skills
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