Channel Partner Manager

The Job Role

This is an exciting opportunity to join a well-established international software company with approximately 125 employees worldwide. The position is based working from our office in Madrid office and offers excellent prospects for rapid career progression. The right candidate can advance into account management, consultancy, and leadership roles.

Why join us?

1. We are No 1 PaperCut ASC in Europe, with exclusive operations in Spain and a well-established channel network.

2. Competitive OTE sales role with uncapped commission

3. Comprehensive industry and product training

4. Strong presales and technical support teams to back your success

Key Responsibilities

1. Drive channel sales by implementing iTS's strategic goals and objectives.

2. Act as the primary point of contact for iTS partners and customers.

3. Build and maintain strong, long-term relationships with partners.

4. Focus on sales and presales activities to maximize revenue growth.

Additional Responsibilities

1. Based in Madrid, Spain, with regular travel across the Spanish region.

2. Achieve monthly sales targets by managing and motivating resellers to perform.

3. Recruit, grow, and manage the reseller network through proactive outreach, including cold calling and relationship building.

4. Manage partners/dealers and drive sales for solutions such as PaperCut (MF, NG, Hive, Pocket), Princity, Umango, Docslide, and iTS print and copy control hardware.

5. Deliver sales and product training to new resellers and provide periodic refresher sessions for existing partners.

6. Maintain accurate customer and reseller records in our CRM system (webCRM).

7. Distribute promotional materials, letters, and email campaigns regularly.

8. Educate resellers on new features and products as they become available.

9. Maintain dealer price lists and communicate updates promptly.

10. Issue Not-for-Resale licenses and set up trials when required.

11. Invite customers and resellers to conferences, exhibitions, and events.

12. Host monthly webinars to educate and promote iTS solutions and services.

13. Collaborate with the Marketing Department on email campaigns, direct mail, and website content for iTS and Print and Copy Control platforms.

14. Support resellers with tenders and respond to technical/functional queries.

15. Generate quotations and verify pricing accuracy.

16. Demonstrate software to resellers' end-users when required.

17. Attend monthly sales meetings online and at iTS offices across Europe.

18. Perform general administrative tasks as needed.

Desired Skills & Experience

The key skills essential for this role include:

1. Proven experience in channel sales negotiation and achieving targets.

2. Strong outbound sales skills, including cold calling and lead generation.

3. Excellent business acumen and a successful track record in sales.

4. Exceptional communication skills in Spanish and English (spoken and written).

5. Experience managing reseller networks is preferred but not essential if you have strong direct sales experience.

6. Background in selling software solutions or technical products is advantageous (full training provided).

7. Knowledge of the print and copy dealer industry is a plus but not mandatory.

8. Ability to work under pressure, adapt to changing priorities, and maintain flexibility.

9. High attention to detail and commitment to delivering outstanding customer service.

10. Positive attitude, willingness to learn, and ambition to grow within a dynamic organization.

11. Self-disciplined with the ability to work independently and collaboratively.

12. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM systems.

Most important is attitude and work ethic. The position offered is an enjoyable and highly rewarding one that requires a large investment of both time and hard, intelligent work. At ITS, we uphold high standards of personal integrity, professionalism and loyalty at all times and we expect the same from every team member.

In return we offer:

1. A career within a stable, established global organization recognized as a leader in its field.

1. Competitive salary based on experience.

2. Uncapped commission structure plus an annual bonus for achieving targets.

3. Eligible for pension scheme after successful completion of the probationary period

4. Access to Cobee (flexible remuneration) after successful completion of the probationary period

5. Company laptop and mobile phone.

6. Business travel reimbursement (per km)

7. 23 days annual leave

8. Extensive training and ongoing support

9. A dynamic, international work environment with a strong team ethos and a family feel.

10. Clear career development pathways supported by experienced teams.

Company Description

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

iTS offers PaperCut, Printcity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS' extensive knowledge allows us to tailor a system that fits our resellers' customers' exact requirements.

Please visit iTS- and for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.

Company Values

• Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.

• Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.

• International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.

iTS is not:

• Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Join us and become part of a collaborative team that values initiative, strategic thinking, and results. If you are passionate about building strong partner relationships, driving sales growth, and working in a dynamic environment where your efforts directly impact success, we'd love to hear from you.

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