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Senior Manager Product and Content Compliance
hace 2 horas
Shape the Future of Digital Commerce with Your Visionary Expertise
About Miravia:
Miravia
is an innovative e-commerce platform, part of
Alibaba Group
, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.
Your role:
We seek a strategic
Senior Manager, Product & Content Compliance
to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates.
Key Responsibilities:
Product Compliance Strategy & Execution
Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight.
Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards.
Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy.
Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports.
Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions.
Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements.
User-Generated Content (UGC) Compliance
Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines.
Establish content policies and moderation workflows, balancing user expression with safety.
Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives.
Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution.
Partner with Product and Data teams to implement UGC compliance tools.
Cross-Functional Leadership
Advise senior leadership on compliance risks, trends, and mitigation strategies.
Drive process improvements through data analysis (using SQL), automation, and stakeholder feedback.
Manage compliance-related projects end-to-end, ensuring alignment with business goals.
Requirements:
- 4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred).
- Technical Expertise: Proficient in SQL (tested during hiring) and data-driven decision-making. Experience with smart automation tools.
- Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA, etc).
- Operational Excellence: Proven ability to build policies, manage teams, and optimize workflows.
- Fluent in English (written/spoken); Spanish proficiency is a strong plus.
- Problem-Solving: Ability to navigate complex compliance challenges with a business-centric approach.
- Bachelor's degree in Law, Business, Technology, or related field.
Application Process:
Ready to embark on this journey with us?
Please send your CV in English
Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América (Madrid).
Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.
Join Miravia, and let's shape the e-commerce landscape together
