IT Systems Controller

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us

THE ROLE

The F&B Systems Controller be responsible for the daily management and configuration of all F&B business systems to ensure reliability, availability and performance meets the business needs and requirements to deliver F&B revenue and growth.

Ensure that all F&B technical policies and procedures are efficient, effective, adhered to and meet the business needs in line with group business systems.

WHAT WE CAN OFFER

At Legends Global Iberia, we excel at creating unforgettable experiences, and we want our People to enjoy the same level of care. That's why we reward your dedication with benefits that matter:

-  Childcare vouchers to make family life a little easier

- a comprehensive health insurance with Aegon to keep yourself and your loved ones covered

- company support to get your game on with your favourite sporting activities and keeping you active

- a pension scheme with Generali so your future is just as bright as today

- a flexible hybrid work setting giving you up to 52 days a year to work from home

- a Pluxee restaurant card to treat yourself to great meals

ESSENTIAL FUNCTIONS

• Responsible for the Madrid F&B technical solutions and controls.

• Management of the Legends Global EPOS system to ensure business continuity.

• Management of the operating framework.

• Lead onsite technical support, setup and the coordination of the Technical Operations Team, in collaboration with the Technical Operations Executive.

• Implement, lead and police best practices striving for operational excellence within the Technical Operations Team.

• Support the Commercial Procurement Director EU in innovation and mobilization projects.

• Collaboration with F&B technology partners to implement the delivery of the technology roadmap consisting of development, NPD, AB testing.

• Initiate an internal technology stack roadmap with OKRs methodology with both long-term and short-term objectives.

• Continuation and development of all cashless venues with the objective of becoming industry leaders within this tech stack.

• Coordination of a blueprint program for training purposes.

• Post event commercial analysis and reporting to provide insight on agreed KPI metrics.

• Conduct quarterly meetings with the Divisional Directors and Heads of F&B to discuss the Legends Global program and projects with regards to any operational constraints and provide suggested solutions to maintain operational stability.

• Key stakeholder in change initiatives/technology projects relating to Legends Global.

• Adapt commercial awareness to support all operational decision-making processes driving revenue growth and operational excellence.

• Manage relationships between Legends Global and our business systems partners.

• There may be requirements to collaborate with the inventory team and cash management team. Our Technical Operations Team will be multi-functional across these business areas.

QUALIFICATIONS

• Good IT technical operational or engineering background will be advantageous.

• Experience in EPOS, PSP, E-Commerce, SAS modeling and IT infrastructure.

• Understands the train and trainer model for operational end users.

• Experience in coordination of event day team members within the hospitality industry.

• Self-starter with excellent coordination skills.

• Excellent communication and stakeholder engagement skills.

General Profile:

• Experienced and competent in own area.

• Shares own expertise with others; may co-ordinate activities of others/the team.

• Ability to complete own role independently or with minimal supervision/guidance.

Technical Expertise:

Demonstrates good working knowledge of own discipline.

Deepens knowledge/skills in one area or broadens ability over a variety of skills.

Applies knowledge/skills to a variety of standard day-to-day activities.

Identifies unusual technical problems and provides solutions.

Client and Business Orientation:

·       Client Response

Interprets client needs, assessing the full requirements.

Identifies solutions to non-standard tasks/queries.

·       Business Understanding

Is aware of internal/external business issues and best practice in own discipline.

Applies to own role.

·       Costs & Profitability

Works to control costs related to own work

Creating and Delivering Solutions:

·       Problem Solving

Identifies key issues and patterns from partial/conflicting data.

Takes a broad perspective on problems and spots new, less obvious solutions.

·       Planning and organising

Prioritises and organises own work to deliver to agreed deadlines.

Working Relationships:

·       Communicating, negotiating and influencing

Probes and listens carefully, presents information clearly and in appropriate style, makes technical information clear, persuades others in straightforward situations.

·       Teamwork, coaching and guiding

Promotes teamwork and works to establish consensus among team members.

·       Networking and collaborating

Builds productive relationships internally and externally.

GENERAL INFORMATION

The requirements of the business are such that a high degree of flexibility is necessary and therefore some evening and weekend work will be required. Additionally, there will be occasions where the role will be required extended periods of work at different venues operated by Legends Global.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.