Customer Service Sector Seguros – Claims Management
hace 2 semanas
Sobre Milo
En Milo creemos que los perros no son una mascota más: son familia. Somos la primera plataforma digital en España que une seguro veterinario, prevención y acompañamiento real. Y para seguir creciendo, buscamos a alguien que quiera estar al lado de nuestros clientes cuando más lo necesitan: después de la contratación y durante la gestión de sus reembolsos.
Tu papel en el equipo
Serás la voz tranquila y resolutiva que acompaña a nuestros clientes cuando tienen dudas, cuando algo no funciona como esperan o cuando necesitan gestionar un reembolso veterinario. Tu trabajo impactará directamente en su experiencia y en cómo se siente formar parte de Milo.
Qué harás
- Atender consultas de clientes por email, chat y teléfono.
- Acompañar en la gestión completa de reembolsos (claims): recibir la documentación, revisarla, validar requisitos y mantener al cliente informado.
- Resolver dudas sobre coberturas, procesos y uso de la app.
- Detectar casuísticas recurrentes y proponer mejoras.
- Mantener los casos actualizados y documentados en nuestras herramientas internas
- Colaborar estrechamente con el equipo de producto y comercial para mejorar la experiencia global del cliente.
Lo que buscamos en ti
- Experiencia en atención al cliente o gestión de pólizas/claims en seguros, salud, banca, viajes o sectores similares.
- Comunicación clara, humana y paciente.
- Perfil organizado, riguroso y capaz de gestionar varios casos a la vez.
- Mentalidad de servicio: te importa ayudar de verdad.
- Proactividad para detectar necesidades, proponer soluciones y mejorar procesos.
- Empatía real con personas que cuidan de sus perros.
- Amor por los perros o sensibilidad hacia el mundo animal.
Qué ofrecemos
- Formar parte de un proyecto con propósito real y ambición a largo plazo.
- Un rol con impacto directo en la experiencia del cliente y en la reputación de la marca.
- Equipo pequeño, cercano y con autonomía.
- Flexibilidad y entorno digital.
- Condiciones competitivas según experiencia.
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