Housekeeping Supervisor

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About The Role
Under the supervision of the Director Housekeeping, Assistant Director of Housekeeping, and Assistant Housekeeping Manager, the Housekeeping Supervisor is responsible for ensuring that all guest rooms meet the highest standards as set by Four Seasons Hotels. The Housekeeping Supervisor also manages the Room Attendants and House Attendants on the floor and conducts inspections on a daily basis.

What You Will Do

• Conducts self in a professional manner at all times. Adheres to the established standard of conduct and house rules, the fire regulations, and department procedures and policies.
• Dresses in issued uniform and ensures a neat, clean and tidy appearance at all times.
• Reports to shift on times. Is aware of schedule at all times and if unable to attend work, notifies the manager in adequate time.
• Pick-up required keys, equipment, and supplies to complete daily duties.
• Check with a manager in Housekeeping about all VIP rooms (in-house or due to arrive) and ensure rooms are completed in a timely manner.
• Supervise the Room Attendants and House Attendants that have been assigned to the Supervisor's assigned areas, ensuring they are adhering to policies and procedures.
• Inspect guest rooms (vacant or occupied) checking the standard of cleanliness, and for any missing guest amenities and/or supplies. Report any discrepancies to the Room Attendants and have them return to correct the problem.
• Inspect the cleanliness of guest corridors, guest and staff elevator landings, and housekeeping closets.
• Check for maintenance work orders and ensure they have been placed in HotSOS for the engineering team.
• Guide and train Room Attendants under the direction of the Housekeeping Managers.
• Supervise and follow up on special projects (i.e. deep clean, perfect room program, etc).
• Inform Housekeeping Management of any unusual events and ensure proper pass on to the next shift.
• May be assigned other duties/responsibilities as required (i.e. relieve Office Coordinator on days off/meal break).
• Responsible for overseeing that all supplies in linen closets are fully stocked in neat condition.
• Ensure a set number of standard tests on the Room Attendants and House Attendants are completed on a daily basis.
• Follow proper Lost & Found procedures.
• Ensure proper handover is passed on to the next shift.

What You Bring
The ideal candidate must be flexible in order to accept assignments on as need basis. Previous experience in a similar role is required. Excellent communication skills are essential, as well as an eye for detail.
Must have the legal right to work in Spain and have fluency in English and Spanish.
What We Offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
• Complimentary Dry Cleaning for Employee Uniforms.
• 50 natural days of vacation, and the day of the birthday free.
• Complimentary Private Health insurance.
• Complimentary Employee Meals.

Schedule & Hours

• This is a full-time position.
• This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.