German Speaking Fraud Activity Agent
hace 6 días
As a Fraud Activity Agent on our team, you will: Investigate and verify suspicious activity using internal tools and predefined processes Collect, review, and validate documentation submitted by customers to assess potential fraud Resolve high-risk cases within established timelines, ensuring prompt and accurate action Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window Maintain accurate case records and ensure adherence to internal protocols and SLA requirements Communicate effectively and professionally in sensitive or escalated cases Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk Proactively identify areas for improvement in fraud prevention workflows and share recommendations Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases Your qualifications Have a C1 level of German and advanced English skills Have at least 6 months of experience in a fraud-related or back-office support role within a digital marketplace environment Consistently met or exceeded KPIs in previous roles Have no disciplinary actions on your record and maintain professional integrity Possess excellent interpersonal skills including active listening, empathy, and adaptability Are experienced in handling complex or escalated customer interactions with professionalism Are a strong problem solver who uses tools like knowledge bases, search engines, and AI efficiently Demonstrate autonomy, accuracy, and attention to detail in every task Understand OS-level technical systems (iOS, Android, Windows) and can explain them clearly Are proficient with operational tools such as CRMs and shipment tracking systems Thrive under pressure, make well-reasoned decisions independently, and bring root-cause thinking to investigations Take initiative to drive improvements and share best practices with your team Are reliable, punctual, and uphold a positive and professional work ethic Whats in it for you Full-time 39 hours/week permanent contract Salary: 22,000 euros gross/year + up to 2,400 euros gross/year in bonus Great office location in Barcelona Fully paid training about the company and the project youll be working on Career development program and specialized courses
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Fraud Activity Agent German + English
hace 5 días
Barcelona, Barcelona, España Cross Border Talents A tiempo completoFraud Activity Agent German + English On-site Location: Barcelona, Spain Start Date: ASAP Schedule: 39h/week | Monday Friday, 09:00 18:00 Work Mode: On-site Your Mission: Join a leading international team in Barcelona as a Fraud Activity Agent and play a crucial role in protecting customers and businesses from fraudulent activity. Youll analyze suspicious...
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Fraud Activity Agent German + English
hace 7 días
Barcelona, Barcelona, España Cross Border Talents A tiempo completoFraud Activity Agent German + English On-site Location: Barcelona, SpainStart Date: ASAPSchedule: 39h/week | Monday Friday, 09:00 18:00Work Mode: On-siteYour Mission:Join a leading international team in Barcelona as a Fraud Activity Agent and play a crucial role in protecting customers and businesses from fraudulent activity.Youll analyze suspicious...
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Fraud Activity Agent German + English
hace 6 días
Barcelona, España Cross Border Talents A tiempo completoFraud Activity Agent German + English On-site Location: Barcelona, Spain Start Date: ASAP Schedule: 39h/week | Monday Friday, 09:00 18:00 Work Mode: On-site Your Mission: Join a leading international team in Barcelona as a Fraud Activity Agent and play a crucial role in protecting customers and businesses from fraudulent activity. Youll analyze suspicious...
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German Speaking Fraud Activity Agent
hace 2 semanas
Barcelona, España The lemon Consulting A tiempo completoAs a Fraud Activity Agent on our team, you will: Investigate and verify suspicious activity using internal tools and predefined processes Collect, review, and validate documentation submitted by customers to assess potential fraud Resolve high-risk cases within established timelines, ensuring prompt and accurate action Monitor pending cases and take...
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German speaking Fraud Activity Agent
hace 6 días
Barcelona, España The lemon Consulting A tiempo completoPosition: Fraud Activity Agent Location: Barcelona, Spain Employment type: Full-time, on-site Remuneration: Base salary + performance bonus. DUTIES AND RESPONSIBILITIES: Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processesReview and validate customer-provided documentation to assess potential...
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German speaking Fraud Activity Agent
hace 2 semanas
Barcelona, España The lemon Consulting A tiempo completoPosition: Fraud Activity Agent Location: Barcelona, Spain Employment type: Full-time, on-site Remuneration: Base salary + performance bonus. DUTIES AND RESPONSIBILITIES: Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes Review and validate customer-provided documentation to assess potential...
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German Speaking Fraud Activity Agent
hace 5 días
Barcelona, Barcelona, España The lemon Consulting A tiempo completoAs a Fraud Activity Agent on our team, you will: Investigate and verify suspicious activity using internal tools and predefined processes Collect, review, and validate documentation submitted by customers to assess potential fraud Resolve high-risk cases within established timelines, ensuring prompt and accurate action Monitor pending cases and take...
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Barcelona, España The lemon Consulting A tiempo completoLocation: Barcelona, SpainWork Model: On-siteSchedule: Monday to Friday, 9:0018:00Languages: German (C2) + English (B2+)Salary+ performance bonus Description: We're looking for a detail-oriented and analytical Fraud Activity Agent to join our on-site team in Barcelona. In this role, you will be responsible for monitoring and identifying suspicious...
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Barcelona, España The lemon Consulting A tiempo completoLocation: Barcelona, Spain Work Model: On-site Schedule: Monday to Friday, 9:0018:00 Languages: German (C2) + English (B2+) Salary+ performance bonus Description: We're looking for a detail-oriented and analytical Fraud Activity Agent to join our on-site team in Barcelona. In this role, you will be responsible for monitoring and identifying suspicious...
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German speaking Fraud Activity Agent
hace 5 días
Barcelona, Barcelona, España The lemon Consulting A tiempo completoPosition: Fraud Activity Agent Location: Barcelona, Spain Employment type: Full-time, on-site Remuneration: Base salary + performance bonus. DUTIES AND RESPONSIBILITIES:Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processesReview and validate customer-provided documentation to assess potential...
