German-speaking Fraud Activity Agent

hace 2 días

Barcelona, España careerxtra A tiempo completo

About the job German-speaking Fraud Activity AgentLa descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.Position:German-speaking Fraud Activity AgentLocation:Barcelona, SpainEmployment type:Full-time, on-siteRemuneration:Base salary + performance bonusWe are seeking aGerman-speaking Fraud Activity Agentto join our clients growing risk and compliance team inBarcelona, Spain . In this role, you will be responsible for investigating suspicious activity, verifying customer information, and ensuring all cases are handled accurately and efficiently.This position requires strong analytical skills, attention to detail, and the ability to make sound judgments in time-sensitive situations.Key ResponsibilitiesInvestigate and verifysuspicious or high-risk activityusing internal tools, processes, and guidelines.Review customer documentation and assess potential risks or fraudulent behavior.Resolve cases efficiently while meeting defined service-level standards.Track pending cases, follow up on missing information, and escalated issues when required.Maintain clear, accurate records of all investigations, actions, and outcomes.Communicate professionally and empathetically in sensitive or escalated scenarios.Apply fraud detection techniques and risk indicators to mitigate exposure and maintain data integrity.Identify and recommendprocess improvementsto enhance efficiency and accuracy.Demonstrate sound judgment, professionalism, and integrity in all case-handling activities.RequirementsFluent in German (C1 level) , both written and spoken, and proficient inEnglish (minimum B2) .Previous experience infraud prevention, risk management, or back-office operations(6+ months preferred).Excellent analytical, problem-solving, and decision-making abilities.Strong attention to detail with a high degree of accuracy and accountability.Professional communication skills with empathy and adaptability.Comfortable managing complex or sensitive cases in a fast-paced environment.Proficient with tools such as CRMs, databases, and online research systems.Familiar with major operating systems (iOS, Android, Windows) and able to communicate technical details clearly.Dependable, proactive, and collaborative, with a continuous improvement mindset.Competitive remuneration withperformance-based bonuses .Relocation assistancefor candidates moving to Barcelona.Comprehensive paid trainingon company processes, tools, and systems. xsgfvud Modern office facilities located in acentral, well-connected area .Supportive, inclusive, and multicultural work environment.#J-18808-Ljbffr

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