Reservation Manager M/F

ABOUT USExperimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants and, since 2015, hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds.The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.ABOUT MONTESOL EXPERIMENTALIn the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike.At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town, a chic, open-air setting where cocktails are crafted under the stars.ABOUT THE POSITIONAs Reservation Manager, you will be responsible for managing and optimizing the hotel’s reservations, both individual and group, ensuring a seamless guest experience while actively contributing to the hotel’s commercial and revenue strategy.Key responsibilities:Group reservations: management, follow-up and coordination of tailored group bookings for Montesol Experimental Ibiza, as well as occasional support in handling group requests for our hotel in Menorca, including some travel throughout the yearIndividual & Corporate reservations: handling daily enquiries, controlling rates and availability, developing direct sales, managing emails and client follow-upsRevenue Management & Reporting: monitoring availability, budget and forecast; active participation in pricing and yield strategies; preparation of regular activity reportsBusiness development: managing and activating existing corporate accounts, identifying new business opportunities and maintaining strong client relationshipsProcesses & quality: ensuring correct use of reservation procedures, monitoring data quality in the system and implementing best practicesPossibility of covering occasional front desk shifts to support the team depending on operational needsABOUT YOUPrevious experience in a similar role and/or within a high-end hotel environmentExcellent communication skills with a strong guest-oriented mindsetAutonomous, well-organized profile with strong adaptability and decision-making abilitiesFluency in Spanish and English is mandatoryFrench is a strong plusStrongly recommended knowledge and use of Opera CloudAbility to maintain a thorough understanding of the hotel and Experimental, including operating standards, internal procedures, policies, facilities and services, ensuring their proper application within the Reservations departmentStrong commitment to internal policies, quality standards and excellence in guest serviceThis job description is intended to provide an overview of the role and its responsibilities and is not intended to be an exhaustive list of all duties inherent to the position.Experimental is an equal opportunity employer. This policy applies to all terms and conditions of employment.Experience Experimental Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-howWhether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:Opportunities of training and career developmentPossibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.Attractive discounts in all our venues (cocktail bars, wine bars & restaurants)Corporate events