Automation DevOps Engineer

hace 24 horas

Palma de Mallorca, España XML Travelgate A tiempo completo

We are looking for an **Automation DevOps Engineer** to join TravelgateX´s Headquarters in sunny Palma de Mallorca. TravelgateX seeks a talented, hardworking individual with great energy and initiative to drive delivery and customer success for one of the fastest key players in the connectivity field across the travel sector. **What you’ll be doing**: - Manage case queues in accordance to customer agreements - Answer technical questions, solve technical problems, and suggest appropriate workarounds - Understand and advocate for customer needs - Resolve customer service issues and skill-fully manage/troubleshoot complex customer service problems - Manage customers' expectations and experience in a way that results in high customer satisfaction - Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers - Create knowledge base materials dedicated towards operational efficiency - Research, document, escalate cases according to procedure - Assist with the design and delivery of product and other technical training - Review support cases for technical and troubleshooting accuracy **We are looking for someone with**: - 2+ years of prior experience in Customer Support or DevOps - Knowledge of SaaS environments and Integrated Technologies (Azure, Jenkins ) - Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.) - Specific experience and understanding of branching strategy and hosted version control vendors, Copado and Salesforce working knowledge and experience - Familiarity with Git repositories - Demonstrated analysis, problem solving and troubleshooting expertise - Ability to effectively prioritise and escalate customer issues as required - Excellent written and verbal communication skills (both in Spanish and English) **We offer**: - The chance to play a key role in a company that is growing fast - The opportunity to help create & shape our product and get your hands dirty with proper business-building experience - Hybrid role based in Palma with truly flexible working hours - Be part of a great team of professionals. That includes monthly "get togethers" and awesome activities (Summer and Xmas parties etc...)

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