Field Services Coordinator

Basis**: Fixed-Term Contract**

Area of Interest**: Support Operations**

Location**: Madrid, Spain**
**Who we are
- Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.- **:Who you are:
We are expanding our Field Services in Europe and we are looking for a Field Service Coordinator to kick off the project under an initial temporary contract of 6 months. The Field Services Coordinator is tasked with orchestrating installation projects and ensuring the deployment of Geotab solutions aligns with rigorous technical standards set by the company. This role demands a self-driven, meticulously organized, and dedicated individual capable of fostering strong relationships with internal installers and external vendors.
**What you'll do:
Collaborating with a team of installation specialists, the incumbent will take charge of overseeing Geotab installation programs. Working autonomously, this role entails managing projects of diverse scales, spanning from singular vehicle installations to deployments involving thousands of vehicles. The responsibilities extend across Commercial customers and Federal Government clients alike.
**How you'll make an impact
- **Installation Project Coordination**
- Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
- Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
- Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
- Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
- Ensure the installation guides, instructions and other important information are communicated to the installers.

**Lead Field Service Strategic Troubleshooting**
- Troubleshoot challenges installers are having in the field and escalate as necessary.
- Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
- Maintain the installer network database by keeping the database current.

**Ensure Exceptional Customer Service**
- Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
- Work with installers to resolve incorrect invoices.
- Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
- Work with accounting to ensure our customers are billed for on-site field services.
- Confirm the installation reports are received by the customers and installers.
- Prepare periodic Field Services status reports.
- Support Geotab global strategic initiatives.
**What you'll bring to the role
- Managing third party contractor relationships.
- Experience troubleshooting technical issues
- Outstanding customer service skills.
- Experience working with Salesforce.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.**
**What makes our staff passionate about Geotab?

Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
- The above are offered to full-time permanent employees only
**How we work